The Orange Hotel was a complete disaster. We had arranged in advance with the hotel to have a driver pick us up at a boat port in Citivecchia in the evening of our arrival. They did not send a driver. They blamed it on everyone else even though I have it confirmed in writing. We could not get a taxi or uber. We had to wait in the very cold, CLOSED boat port for 6 hours. After the hotel promised to get a taxi or uber, they did not. We had to walk 2 km at 4 am in the morning on cobblestone, uphill to catch a train to the hotel. We did not arrive to the Hotel until 6:30 a.m. because of the Hotel's failure. They finally admitted they made a mistake; yet, they still insisted on charging the full amount. They ruined our first night in Rome, our second day because we were utterly exhausted, put our lives at risk and I could go on...overall a miserable job and I would never recommend this hotel. Both my boyfriend and I are experienced, international travelers. This was one of the worst experiences ever. Additionally, the breakfast was horrible and the rooms smelled like sewage.