Ibis Budget Rueil Malmaison

Passive fan noise in the room was intollerable. Didn't sleep much. Why on earth not have one that can be turned off???

Low quality

Very accessible to metro and bus

Thank you very much.

We reserved through *********** and we wanted to see the room before paying. We got asked to pay at reception and the payment declined, so we tried 2 separate cards. The receptionist tried to charge the card multiple times saying it’s declined but we only managed to pay for 2 nights and to try again later. When we went to try again they said we fully paid for the stay but we didn’t understand how this happened. When we checked out bank accounts we were in disbelief one card was charged around 600€ and the second cards payments of 800£ were pending (frozen) by the bank. This meant 1,4 thousand was gone from both cards. When we tried to figure this out and sent them proof of these payments no one understood how much money in total we lost/had frozen. The staff kept saying ‘the day before we leave everything will be sorted out’ but it didn’t and that ‘the manager will come at 9am until 10pm’ the manager never came and on our last day we said we will call the police because we don’t know if this will get solved by the management. We had a really bad experience from day one all of our money got charged/frozen and the whole holiday we had money problems and couldn’t enjoy France as much as we planned. We made phone calls every morning to resolve this and in the airport the kids had a mental breakdown from the stress. Disneyland, Eiffel Tower and museums are some of the places we couldn’t visit due to this. We had 2€ left in one of the cards 2.