DoubleTree by Hilton Rugao Reviews

Name: DoubleTree by Hilton Rugao
Address: No.1001, Haiyang South Road, Rugao City, Nantong City, Jiangsu Province, China, Rugao, China, No.1001, Haiyang South Road, Rugao City, Nantong City, Jiangsu Province, China, Mainland, China
Rating: 4.8

DoubleTree by Hilton Rugao

No.1001, Haiyang South Road, Rugao City, Nantong City, Jiangsu Province, China, Rugao, ChinaView Hotel Details

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Rooms and Guests

DoubleTree by Hilton Rugao Guest Reviews

4.8/5

Excellent

694 review

Verified reviews

Location4.8

Amenities4.7

Service4.8

Cleanliness4.8

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All Reviews(694)

Positive reviews(687)

Reviews with photos/video(182)

Friendly front desk staff(167)

Delicious breakfast(52)

Loved the view(37)

Near shopping area(28)

Convenient for shopping(27)

Perfect for business trips(24)

Awesome gym(6)

Luxurious(5)

Negative reviews(7)

Ramo1

Superior Twin Bed Room

Stayed in May 2024

Solo travelers

4 review

5.0/5

Outstanding

Posted on May 5, 2024

The hotel is very new. Rooms are very spacious, clean, and the hotel is located very close to restaurants and a big shopping mall. Zoya Zhang, Tina Qian, and Hailey Xing were absolutely amazing with the checkout experience and in general during my whole stay custom service was absolutely phenomenal! I would definitely come back to stay again!

Guest User

Accessible Queen Room

Stayed in Jun 2024

Business travelers

14 review

5.0/5

Outstanding

Posted on Jul 1, 2024

Good for business travel. Clean and quiet. Central location.

Kazim

DoubleTree Twin Room

Stayed in May 2024

Business travelers

1 review

5.0/5

Outstanding

Posted on May 5, 2024

Great service and great hotel. Very clean and very comfortable to stay at

Rory

Superior King Bed Room

Stayed in Apr 2024

Business travelers

2 review

5.0/5

Outstanding

Posted on Apr 26, 2024

Beautiful hotel and location, service was fantastic

Guest User

Deluxe Queen Room

Stayed in Aug 2023

Business travelers

5 review

5.0/5

Outstanding

Posted on Aug 24, 2023

new and nice hotel, good gym room and swimming pool, recommended for next trip

Response from Property: Dear guest, thank you for taking the time to share your feedback about your recent stay at Doulbe Tree by Hilton Rugao. We are very delighted that you generally enjoyed our gym and swimming pool. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!

Guest User

DoubleTree Double Room

Stayed in Jun 2024

Friends

2 review

5.0/5

Outstanding

Posted on Jun 16, 2024

good good very good

Guest User

DoubleTree Twin Room

Stayed in Mar 2024

Family

3 review

5.0/5

Outstanding

Posted on Jun 12, 2024

The best hotel in Rugao!

Marciofc

DoubleTree Twin Room

Stayed in Jun 2024

Family

7 review

5.0/5

Outstanding

Posted on Jun 10, 2024

Excellent

Anonymous User

DoubleTree Double Room

Stayed in May 2024

Friends

1 review

5.0/5

Outstanding

Posted on May 13, 2024

Mika at the front desk helped me with the order problem. I am very grateful to her. It made me feel much more relaxed. Tina's warm service made me feel the hospitality of the hotel. I am very grateful for your help, which made me feel happy.

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Guest User

DoubleTree Twin Room

Stayed in May 2024

Family

3 review

5.0/5

Outstanding

Posted on May 6, 2024

Family travel, convenient parking, very good service, arranged adjacent rooms, very clean, surrounding dining, shopping and watching football games are very convenient, you can also meet players on the day of the game

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Guest User

Superior Twin Bed Room

Stayed in May 2024

Family

2 review

4.2/5

Very Good

Posted on May 4, 2024

A newly opened hotel in Rugao, with a good location, next to a large shopping mall and many snack shops, and close to Rugao Museum, 10 minutes walk. The hotel environment is good, the breakfast is rich, but unfortunately the gym is under renovation. But I don't know if it's the bathroom floor or the slippers, the little friend slipped after taking a shower, fortunately it's okay, otherwise this holiday would be a toss 😂

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Response from Property: Dear guest, thank you very much for choosing to stay at DoubleTree by Hilton Rugao Shuguang! Thank you for taking the time out of your busy schedule to comment and share your stay experience. Your patience and detailed comments are a constant source of motivation for us to do better. We value the experience of every customer who comes to our hotel. Bringing you a good service experience is our service tenet and top priority. We will follow up and improve on the suggestions you put forward. Sincerely look forward to your visit again, and wish you a pleasant trip and smooth work!

Guest User

Premier 2-bed Room

Stayed in May 2024

Family

6 review

5.0/5

Outstanding

Posted on May 4, 2024

Facilities: Five-star standard, great bedding, coffee machine Hygiene: The bathroom is large and the shower is very comfortable Environment: Next door is Wuyue Plaza, very convenient Service: Because of the May Day holiday, there were some minor mistakes, but the timely communication and feedback from the duty manager, lobby manager and room manager made me feel very cordial. The room manager even made a zoo for the children with towels. This attention to detail makes me feel caring and satisfied👍

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6/8

Response from Property: Dear guests, hello! Welcome to DoubleTree by Hilton Rugao Shuguang. Thank you very much for your praise and encouragement. Your recognition is our driving force. The hotel has more than 300 stylish and modern rooms and suites with complete facilities, 3 restaurants and rich conference and entertainment facilities. Whether you are traveling for business, leisure, or holding various conferences and incentive tours, we will be a wonderful place for you to stay when you visit Rugao. We look forward to your visit again!

Guest User

DoubleTree Twin Room

Stayed in Apr 2024

Friends

4 review

4.8/5

Amazing

Posted on May 7, 2024

I chose DoubleTree by Hilton early for Shenhua's expedition to Rugao this weekend. The hotel is in a great location, close to the high-speed rail station and the stadium, and there is a well-equipped shopping mall opposite. The hotel is newly built, so the environment and service are good. The only drawback is that the floor is too high, the shower water temperature is a bit cold, and the TV in the room does not support screen projection. Overall, the experience is good, and I look forward to staying again next year.

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Guest User

Superior Twin Bed Room

Stayed in Apr 2024

Friends

1 review

5.0/5

Outstanding

Posted on Apr 21, 2024

On the 25th floor, with a wide view, clean environment and good sound insulation. I stayed in the same hotel with the Shenhua team, about 20 minutes walk from the stadium. There is a Wuyue Commercial Street next to it, which is very convenient for eating and shopping. The service attitude is good. It would be better if you can tell me more about the itinerary of the visiting team next time, haha.

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6/8

brocoli_777

Premier Queen Room

Stayed in Apr 2024

Couples

17 review

5.0/5

Outstanding

Posted on Apr 21, 2024

I came to watch the football game. I was so lucky! I checked in at the hotel very late that day. The front office staff helped me apply for a room upgrade. It was a surprise. I especially like Lucy Eve's excellent service. She was very professional and took the initiative to inform me of the hotel's facilities and surroundings. The overall environment and service were great. I was very satisfied with my stay.

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