Best Hotels near Akai Kutsu Park, Rusutsu

This time, I signed to South Wing on the tour I asked for at JAL. However, it was very inconvenient that the front desk on the South Wing side was not vacant and all procedures had to be done at the front desk of the North Wing. The bus departs and arrives on the north side, so it's better than the other side ... Some girls start meetings in the corridor at night because they are involved in a floor where high school students travel together. It's such a time when I have something to do at the front desk, but I told you on the phone because I can't help it. The large communal bath on the south side is an old facility without an open-air bath, so every time you go to the bath, you will have to walk a decent number of steps. It will be an exercise. Similarly, most of the restaurants are on the north side (hereinafter omitted, this time I used the massage in the hall as a couple, but my arms were quite well healed.

I had reservations for 2 rooms for a group of five for 3D2N on the 3rd week of December 2022. While the property is well kept and ground were impeccable, the check-in process is the worst experience I ever had in all my stays with the Marriott group of hotels since the 90s. It took an hour & 15 min to check-in, all because of some cultural pride of not finding the right people to do the job right from onset: at the drop off at the bellhop to billing at the frontdesk. The bellhop was a tall young Japanese lady who could not speak English at all. I was attempting to walk to the frontdesk as there were 2 coaches off loading guests simultaneously & I did not want to be caught with this large group of ten or more tourists. She refused not once but thrice with her out stretched arms to stop us from proceeding to the frontdesk with our luggage. Apparently, on highsight, she thought we were part of the other group & wanted to contain and corral our luggages. I gave up 😖 & regretfully let her & her co-workers take our 7 pieces of luggage. At the check-in, a young male bellhop assigned us to a senior looking male frontdesk staff who could not speak or understand English very well. It took him a while to get the paperwork done & when presenting the bill to be paid up full, it did not match the reservation booking which was a significant amount. It dragged on for another 20 min going back & forth with him. Using google translator helped a bit but again he could not reconcile the booking … I had to demand for our check-in to be handled by someone who could speak English but he refused & continue trying to communicate to me in his poor English. I had to raise my voice for help; kept asking him to let another senior member to assist us. Which caught some attention eventually. Fortunately, a young French lady who speaks Japanese & English, ironically was assigned to Japanese guests 🙄 came to our rescue. By this time, 45 min has elapsed, my family by then discovered our luggage has gone missing ! The silly bellhop tall Japanese lady who cannot speak English had grouped our bags with the larger group. She wanted to do her job well BUT did not understand there we were not part of the other group 😡 So silly way to run a simple hotel operation. Any attempts to ask any on the non-speaking Japanese staff to get an English speaking failed. It had to do with some silly cultural pride of not being competent to do their job that created this stubbornness and refusal to get an English speaking staff. Why 2-star rating instead of 1-star only because the English speaking French lady staff helped me to bring the billing attention to the duty manager who apologized for the delay & he resolved the billing issue eventually. Take note, I just stayed at The Westin Las Vegas a month ago in November & it took less than 5 min to check-in. What a stark contrast between this Westin Rusutsu & Westin Las Vegas. Shame that this winter ski resort bearing the Westin brand had

I can describe it with a perfect experience, the environment is good, clean, the room is fully furnished, the children like it very much.

The bunk bed room we stayed in actually has four beds that can sleep four people. The hotel is very new and clean. There is a special room for snowboards. Bathing is in the large bathing area. There is also a bath and the toilet is shared. Everything is very clean. , the public area is also very lively at twelve o'clock in the evening. In front of the hotel are a bus stop, a large supermarket, and a Lawson convenience store. The locally produced sashimi in the supermarket is so cheap. You can take the bus directly to Otaru from the bus stop in front of the hotel. We go directly to the hotel from Rusutsu Ski Resort to the hotel entrance. We go to and from Niseko Ski Resort many times a day, which is very convenient.

Located about 50-minute drive from Toya Lake Onsen Street, it is all the way up hill toward the direction of Lake Shikotsu. My rental Toyota GPS can not locate the exact location of the hotel so I have to reply on my cell phone GPS. You have to drive through a small bridge to get over to the other side of the road where the hotel is located up on a slope. On the first look, how could they built such an enormous building on the slope ! There was a tour group checking in when we arrived, but check in with the reception is still fast. We stayed on the high floor where there is a lounge with a massage chair for guest use. Our room is a deluxe suite western + Japanese style, enormous in size, and very comfortable, looking over the river and hill. Two twin beds, sofa, Japanese style living room, closet, big powder room, bath, and toilet. It is one of the nicest rooms I have ever stayed in Japan. The onsen is again enormous. Very big indoor bath, with different taste such as apple. Outdoor onsen is again enormous, with tens of different ingredients in each smaller bath tub. Example of taste are honey, lavender. One of the most diversified onsen I have ever visited. When it comes to dinning, dinner or breakfast, it is a big let down. Both quality and choice is not up to my expectation with the beautiful onsen the hotel provides. However, the restaurant itself has a very nice environment, spacious and bright, and green outside. Overall it is a nice hotel to visit with reasonable price.

This hotel delivers more than expected! Usually the websites over promise and under deliver however this was the other way around! As others have mentioned rooms are quite small but completely adequate, the only thing we could suggest would be to offer coffee & tea in the room (there is a kettle & fridge). Bathroom has toileteries which are decent quality. Room was warm and thus ski clothes were dried well. There is good storage for ski equipment and a lovely small gym with good quality kit (open 24/7) All staff were very friendly and knowledgable about the area giving good instructions and suggestions for places to eat. There is a shuttle service to the town but it is also a pleasant walk (without ski gear!) The small convenience store on site is ok but a little expensive (although this is independant of the hotel) Breakfast is plentiful, everything fresh and inviting to eat - there is an egg station where you can get eggs any which way. The diner us surprisingly good - a small menu but made to order and like breafast very fresh. The bar does happy hour and some lovely cocktails :) There is a ”common room” whereby you can cook for yourself - this would be good if travelling in a group. Overall a great mid priced (low for the area!) hotel

It was my second stay this year at the Penthouse. Originally the location and facilities were excellent, and there were many disappointing parts in terms of service, but this time the service was considerably improved. There were still some parts that didn't feel like high-end customer service, but it was considerably improved and I was able to stay comfortably and comfortably. I would like you to put more effort into employee training. For most of our guests, a stay at a resort is a memorable time in their lives, so please make sure that all employees are aware of this fact and provide heartfelt service.

Love this hotel from the moment I stepped in, gorgeous ambience, great service at reception! Room is expensive for one person stay but worth every penny. Regardless how long your stay is, one room entitled to one time free usage of private onsen (after that is charged) for 45mins. There is free public onsen beside it. Yoga classes are available for sign up for fee. Ski shop Rhythm and Afuri ramen looks great but I didn’t get a chance to visit. Ski storage available but not practical esp for those who rent, as you need to carry the heavy equipment back and forth from ski base to hotel (10min up-downhill walk or take free shuttle). Apt style hotel is well equipped with fridge, microwave, sink, washing machine-dryer, dishwashing machine. Breakfast is great! Toilet and room is spacious and bed is good. I would return!!! Best recommended for families esp those with mix interest besides ski/snowboard. Near to street side restaurants, Lawson is across.