Guest User
May 31, 2024
We went for 10 days and the experience was absolutely incredible! The hotel is beautiful, clean, plenty of room, tones of amenities and definitely focus to families with children. Super fun swimming pools for kids, jumping beds, go karts, little boats, mini golfs, mini disco, different shows every night, sports and games, fish that you can feed, pin pong and I could continue for a good while with the amount of things they have! What you see on the pictures is what you get, no photoshop used. In terms of food, I have to say it is really good (they have Theme restaurants too but honestly just with the options in the buffet you can be more than happy) They have lots of healthy options, lots of Spanish dishes, and also lots of other foods so you dont feel homesick ( example: fry for breakfast). But the most important thing to highlight here is the customer service. All the staff is really proffesional, nice and friendly,they have a great team for the Kids Club ( be awared the Kids clubs are for customers that get their holidays throught TUI and another operator I cannot remember the name.) Special mention to Jairo, our daily waiter as we loved eating on their terrace. Proffesional, funny and specially attentive with our kids. But for my family and I the highlight of our holidays was Rachel, their PR. That is what I call customer experience excellency. She is absolutely fantastic, warm, proffesional, super friendly. She made our first holidays as family unforgetable. And because of her we will be repeating the experience in Protur Safari Park.