Hotel Piz St. Moritz

The room is Nothing special ! Breakfast is good

Small room, hard beds, uncomfortable pillows, but beyond these aspects the worst thing is the carelessness and level of customer care in this 'hotel'. I forgot my beauty case with valuable skin care products in my room and when I contacted the hotel to ask if they had found the beauty they told me to send an email. They have found and sent the beauty case to my address, at my expense, too bad there were two products missing inside, the face cream and serum. When I called back to ask why there were missing products and if they had found them, they told me it was my word against theirs and that they had shipped what they found at their own expense…too bad it wasn't quite like that, I also have the receipt for my payment of the Swiss-Italian shipment. In short, I hope those who found my creams make good use of them, I will definitely not return to this hotel and I would not recommend anyone to go there. Camera piccola, letti rigidi e cuscini scomodi, ma al di là di questi aspetti la cosa peggiore è la non curanza e il livello di customer care in questo “hotel”. Ho dimenticato il mio beauty case con dentro prodotti di skin care di valore e quando ho contattato l’hotel per chiedere se avessero trovato il beauty mi hanno detto di mandare una mail. Hanno trovato e spedito il beauty a casa mia, a mie spese, peccato che al suo interno mancassero due prodotti, la crema viso e il siero. Quando ho chiamato per chiedere come mai e se li avessero trovati mi hanno detto che era la mia parola contro la loro e che loro avevano spedito quello che avevano trovato a spese loro, peccato che non è andata proprio così dato che ho anche la ricevuta del mio pagamento della spedizione svizzera Italia. Insomma, spero che chi abbia trovato le mie creme ne faccia buon uso, sicuramente non tornerò in questo hotel e non consiglierei a nessuno di andarci.

Older furnishings with many in disrepair and damaged

The staff was very friendly and the breakfast was amazing. There was some construction going on when we visited but our room was fully renovated and very nice.

It came with a local transportation card, which was a great value. Breakfast was very good and loved the Latte Macchiato and boiled eggs. Staff was very friendly and front desk helped us get taxi on time in the morning. All of these made it worthwhile despite of the room condition being outdated.

Very nice hotel in a perfect location. The rooms were spacious and comfortable and very modern. The breakfast buffet was great! What a variety of food and something for everyone's taste. It was superb. I would highly recommend this hotel to anyone.