Guest User
February 11, 2024
Rare. I booked a suite, they confirmed it to me by email and two days before arrival they call me to tell me that they were wrong, the room is not available and they force me to accept a "family" room without a living room obviously. Spacious, with a nice view, but definitely not the room I booked and wanted. Obviously two days after arrival, in the busiest week of February, it was difficult to find another hotel. Despite their mistake, nothing was done to remedy it. As if it were normal for them to default on their obligations. When booking I then ask you to have half board which I ABSOLUTELY DO NOT RECOMMEND. It is not specified anywhere that those who choose half board HAVE NO RIGHT TO CHOOSE FROM THE MAIN MENU'S DISHES, visible on the site, but are given a "secondary" menu with zero choice. The food is lousy to say the least, the place is a canteen for an elderly residence. Swimming pool with cold water. The only positive things: the location, the covered garage and the kindness of some employees but for the rest you can absolutely find better.
Original TextTranslation provided by Google