The Westin Beach Resort & Spa at Frenchman’s Reef

Same thoughts as all the other reviews, except I’m going with 2 stars rather than 1 as our AC worked. Here are two small but representative examples of what you will find. 1) here’s a picture of our unmade bed. It was unmade on 5 of our 8 nights, along w no fresh towels, no trash removal, etc. I finally stopped calling the front desk after day two. Another guest did tell me a housekeeper told her that they’ve “never cleaned every room in a day”. 2) lobby restaurant has amazing views. Asked for table for 2 and nice hostess says it’s 10 mins. No prob and she takes our phone #. We go to bar, which oddly only was serving wine and a single type of beer despite being a full service bar. I see multiple other couples being seated, so after 25 mins I ask the hostess about our table. She tells us she “forgot” us, she’s nice and gets us a table. We seat, get two menu books, one has nothing inside it (see pic), waitress comes to take drink order and says wine and one beer type are the only things available. I ask her why and she says “there was an electrical fire” yesterday. I ask her why that prevents making drinks and she says “I don’t know, I wasn’t here”. Will say food was great. Get the Firecracker Roll. Also, Xavier at the bar was friendly, helpful and always had a smile

The island is beautiful, the hotel was nice the housekeeping was unacceptable. I had to ask for clean towels and wash clothes everyday. My room was only cleaned 2 times the whole week after repeated requests and even after talking with a supposed supervisor. Westin should be ashamed…

The resort was beautiful but that’s not hard in a place like St. Thomas… BUT THE SERVICE WAS NOT UP TO WESTIN STANDARDS IM SURE OF… Our room was only cleaned 2 times during our week long stay. 2 days in a row 3 times each day I went to the front desk and ask for the the room to be cleaned and restock and even talked to a manager the third day to no avail… our room was still not cleaned and at 10 pm after a long day at the beach and dinner out we came back to a dirty room and no cleans towels or wash clothes.. I had to go to the front desk 5 out of 7 days to get clean towels and wash clothes. For the money people spend to stay at this place you can do better. Westin respects should expect better….

Where to begin? 1. Resort restaurant cancelled our dinner reservations without advance notice. Found out when we arrived for our reservation, about 5 minutes before reserved time with 3 hungry children. 2. Had to leave another resort restaurant after 2 1/2 hours as food never arrived 3. At a third resort restaurant, waited 25 minutes to get water and order but waitress never came back 4. One pool and 1/2 another shut down for a day due to private party. Guess the $75 per day resort fee doesn’t get you anything 5. Spa employee told my son’s family that had to leave another pool because we had children at the pool. Sign by the pool said children 12 and under had to be accompanied by an adult. We had more adults than children present and the kids were quieter than drinking adults! 6. Door to son’s room didn’t lock. He reported it but it wasn’t fixed the entire week. 7. Daughter’s reservation was for 2 queen beds. She got a king bed with a pull out couch! Pull out couches are NOT comfortable! 8. Two weeks after check out, still waiting for refund of room taxes we were billed twice, once thru advance reservation and again at check out. 9. 25% service charge applied to breakfast buffet because 4 grandparents sat at a table next to 2 parents and their 3 children! 10. Multiple emails and phone calls to try to nail down wedding flowers and desserts plus final cost. Did not happen until day before our travels. Do you yourself a favor and go somewhere else!

I LOVED this hotel. I came here the first day by myself and felt so safe and all the workers were so accommodating to me and helping me know to about what to do and how to stay safe. Also, the breakfast is to die for, so so so so good! This hotel is definitely more of a family styled hotel, so there are lots of kids, but they do have adult areas that have bars and beautiful views! 10/10 recommend

Everything was nice! The resort is amazing! The views are top tier!

The hotel may be beautiful but once you get past the looks there isn't a lot of substance. There was no air conditioning in our room (apparently this was a known issue that started a month before our stay). We also had no TV connection and the refrigerator leaked so we were unable to use it. The pool area did not get cleaned, when we would go down in the morning or evening there would be trash (empty cups, cans, etc) on the furniture and ground. Since this is being touted as a resort I expected much more, especially with a Marriott property. All in all disappointing and I won't be recommending this place to anyone.

This is a very disappointing property. So let’s start with the fact that our room did not have air conditioning, working TV, and a refrigerator that would leak periodically all over the floor which we had to pack towels around. By the way we were spending over $700.00 a night for this mess. So we did what every other guest would do and went to speak to the manager and see if we could switch our room. Hotel management said that there was nothing they could do as they had no rooms to transfer us too. Our room stayed at about 80 degrees the whole 3 days we stayed there (we did try to find another property but most were fully booked). So we had to sleep on top of the sheets and would sweat right through them, did I mention that we were paying $700.00 a night?? Anyway, When I asked if we could speak to the GM the front desk manager said “ the General Manager does not talk to you people” that’s right, she said “you people”meaning guests. It is glaringly obvious that the staff at this place hates their jobs, most were like a school of fish, you could see them but if you approached them for help, directions, etc, they would run the other way, we made a game of chasing them down. The pool area looked like spring break with all the trash in and out of the pools and hotel staff would just pass by all the trash like it wasn’t there, just nasty. They did finally comp us a night for “our troubles (after begging for a fan to help us simply survive). Look the bottom line is; If you are unsure if you want to take a cruise to ST Thomas or stay on the island, TAKE THE CRUISE!! The midnight shift janitor on the cruise ship will take better care of you than the staff at this property. And before the hotel can drop their blah-blah-blah (We try our best) below, I have receipts, we took pictures and videos. On a positive note, the excursions outside the hotel were pretty fun but they really cater to the cruise ship guests so you may be better off there as well. Wish I could say that this Resort (said very loosely) made our vacation, but sadly it really hampered our experience. If we ever decide to come back to ST Thomas you can bet it will be on a cruise.