The hotel is very well located, the restaurant perfect in every way, but the reception staff and the hotel manager have a rare smile and a non-existent commercial gesture. We spent a week for a professional congress in this very pleasant place. On the third day of our stay, we are two couples who had an unwanted visit in our rooms and that while we were in the shower or just for a photo of the ***** eclipse, i.e. about a quarter of an hour. Two bank cards and €200 for a couple, and a pair of gold and diamond earrings in another room were stolen. We reported the thefts to reception after checking that we hadn't just misplaced these items. We were not taken seriously at all, neither by the employees nor later by the hotel manager. We did not incriminate anyone, our rooms on the ground floor and on the first floor were easily accessible from the terrace and balcony. We were visibly embarrassing and were asked to go and file a complaint without any compassion. Fortunately the police were more attentive and recorded our complaints. On our return from the police station, the director told us that the doors of the rooms at the time we received these fraudulent visits had only been opened by our own magnetic cards. In short, we robbed ourselves just to poison the existence of this friendly gentleman and to waste three hours at the police station! Of course no taxi was offered to us, we managed like grown-ups! The couple whose payment cards were stolen were debited in shops not far from the hotel just after the theft. When the manager received us, or rather met us in a passing place, he told us that he had looked for the first business on the internet and that he had not found a shop with that name. Here again, we probably invented this story… The bank has proof of it! No attention afterwards, no word of apology for the disappearance of a jewel offered at the birth of my son. If we refocus on the hotel, the staff parades all day in your rooms, one to make the bed, one for the towels, yet another to check if it has been done and so on . This little world enters your home, because yes we are at home as soon as we have rented the room, without knocking, and since you do not have a tag at the door to ask not to disturb, if you grant yourself a nap or a shower, even with the door blocked by a chair, this staff enters, at the risk of finding you in an awkward outfit… you have to shout to stop these intrusions in your room… The elevators have been broken for five days out of seven We left this site with no regrets, we were victims but for the management and the reception we were above all a beautiful star.
Excellent
6 Reviews