We used to love staying at this hotel but our stay this summer was somewhat disappointing. Felt like everything is sliding down a bit: general property upkeep, housekeeping quality, room interior condition, service quality - all is noticeably worse than it used to be even two years ago. Is the pandemic to blame for it, I don't know, seems to be the common excuse nowadays. Hopefully, management reads these reviews, as there are some really easy things to fix. Shower - water pressure was so low, it was barely trickling by the time water reaches your bottom (pardon the detail). A better higher-volume shower head is desperately needed after a hot day. Also, add a handheld shower to the stalls. Come on, guys. How can someone wash themselves in a 3x3 stall without a handheld shower? This is not an expensive upgrade. Housekeeping was definitely not up to snuff. Our room kitchenette was dirty by the time we checked in at 5pm; they cleaned it next day. Two days out of our 7-night stay they just did not clean the room. ”We are short-staffed, sorry”. That's it. Out of other 5 days, there was something missed pretty much every time: one day towels weren't changed. Another - no soap was left. Only one bed out of two was made the other day (seriously). Nothing tragic by any stretch, just really sloppy stuff. This is not a cheap motel. Pool area - there were no pool towels by 5 pm every day we stayed there. We would still rate this hotel 3-stars, because we love this place and want to come here again. But some service improvements are definitely needed.
Excellent
105 Reviews