Hotel Piramide Salou

We stayed at this hotel in April for a long weekend (4 night stay) as two families. The hotel itself is quite nice and looks 4 star. Bright, modern stylish interiors and exteriors. The rooms are a little basic but clean and the beds are very comfortable. However, facilities, customer service and amenities are 2 star at best. Anything that required any sort of customer service was at best a failure, at worst obstructive. The reception was undermanned and you always had to queue for a while to be able to speak to someone. The reception staff were not very helpful, providing minimal and abrupt interaction. We asked for the best means of travelling to Tarragona and were informed of the bus stop and location but no mention made of bus travel cards which could be purchased. This meant that we paid €54 euros for 8 single tickets for a return journey which could have cost €13 had we known earlier (advised later by a friendly local). The breakfast service was bizarre. 40 minute time slots must be booked in advance but you had to turn up at the start of the slot and are evicted at the end. This was not made clear on check in. On the last day we were rushing for the shuttle bus so planned to take a 20 minute quick coffee and pastry breakfast at the end of the service. We arrived at 8.52am for the slot which ended at 9.15am. We were barred from entering by the waitress. The aggressive manager informed us that we were too late because we only had 15 minutes to eat our breakfast. Despite us saying we only needed 15 minutes to eat she persistently refused saying that no one is allowed to enter post 9am. Again more arbitrary rules not explained on check in. Once we pointed out it was not yet 9am she begrudgingly allowed us in. The lady setting the tables scowled at us and refused to set our table so we had to help ourselves to cutlery. The breakfast buffet was decent quality with a good choice available. The air conditioning in the rooms was turned off. Reception explained that in April it is unavailable. The weather was 24 degrees all weekend and the rooms were absolutely stifling. You had to sleep with the sliding door open and even then it was too hot and uncomfortable. The patio door was very heavy and very difficult to open and close. The noise from the street outside reverberated up the walls. On Saturday night we barely slept as you could hear gangs of stag dos and teenagers outside which didn’t stop until the early hours of the morning. The hotel is advertised as having air conditioning so it should have been available throughout the seasons- false advertising. The shuttle bus is a joke. It only runs once an hour. On the first day we mistakenly thought it was every half hour (we misunderstood the reception) and planned to take the 10am bus. We had to wait for the 10.30am. The bus takes 5 minutes to get to the park, however it drives past the park to another Port Aventura sister hotel where the bus driver parked and waited 20 minutes before setting off.

The hotel was ok, probably 3 star really. Rooms are adequate, no mattress protectors in the beds (urgh). The buffet was absolutely awful, the worst I’ve ever experienced. Food was tasteless. Quality appalling. First night guacamole was frozen, the third night it was hot! Staff handling food with bare hands.

This hotel was pretty much what I expect. The hotel is modern and bright, interior of the hotel is nice & comfortable. It’s a relatively small hotel, with basic facilities and amenities. It’s not a 5 star luxury resort. Rooms are fine, although bathrooms should be updated to fall in line with the rest of the hotel. Sound proofing in rooms is not great and if above the dining balcony then you will hear people till nearer 12am. Which wasn’t good for my family with a toddler. Food is fine, not the best variety but food all tasted good. Although the time slots are a pain especially with young families, it is nice having that personal touch of someone welcoming you into the restaurant and highlighting your server to you. I can’t comment on drinks as we did not purchase anything in the hotel. Pool small and cold (time of year probably didn’t help). Lifeguards around the pool always happy with my child and made us feel welcome. Due to the positioning of the pool and the hotel, the pool was often in the shade. Evening entertainment I thought was too late for families with younger kids, so we never attended. However I did not like how loud the entertainment was when entering the hotel through reception. We had times we could no go back to the hotel till the music had stopped due to how loud it was. My child was often sleeping in her pram and we therefore couldn’t enter the building as it was deafening the music. My child would have woke up in a panic. I believe this is something that should be looked at as your hotel should always feel comfortable and relaxed in areas such as reception and passage ways to rooms. Great that the hotel does the deal with the park tickets. I can also say we never had any issues with staff speaking English. If someone didn’t speak English they would find someone who did. But let’s be honest it’s not hard to use a translator app to help with the language barrier. Overall this hotel was fine as we weren’t expecting anything more than a decent hotel to sleep and a splash in the pool. I would say it more than done the job. But if you are a family or single person who wants to spend hotel of time in the hotel or take up the AL then this hotel may not be for you.