H10 Mediterranean Village

Disappointed. Have stayed in this hotel 3 times, have also stayed in 2 other hotels in the H10 group. Cleanliness in the apartments needs serious addressing. On arrival toilet was dirty, floors were making our feet black, could feel dirt under feet. Awful smell of sewage in the apartment all week. No interest or response from management on this matter. Cleaner sent to clean room but floors still black. Air conditioning in the resort was well below par. Guests sweating in the dining room, public areas very poorly air conditioned and this wasn't a local rule or electricity issue as we moved to a portadventura hotel (scheduled) for the end of our stay and the air conditioning was far superior nor was there a smell of sewage. All of the above is in total contrast to what we have experienced here before. Such a shame as the facilities are great and it used to be great. Later in the summer we were in a H10 in Majorca and it was far cleaner and the staff were far more friendly also. We had originally booked H10 med for a 4th time next year and with reluctance we are going to cancel and spend our money elsewhere. It's not worth the price when there were these issues this year.

If I was to detail all elements of our stay that made this so unbearable we would be here all day. This was our first holiday with our 18 month old and we have TODAY flown home 2 days early because we absolutely could not bear to stay any longer. I work in health and safety management within the hospitality sector here in the UK and let me tell you this hotel is 1. Concerning and 2. nowhere NEAR 4 stars!! The service is nothing short of appalling and they would do well to RETRAIN their staff as a bare minimum. - reception staff beyond awful, rude, dismissive, unwelcoming, misinformed about basic information. - catering staff- rude, food mainly inedible - cleaning staff- I watched the cleaners spend 6 hours cleaning the rooms on just our corridor and still not be done, so in answer to the many reviews below about your rooms not being cleaned… this is why, they’re still on floor 1! Our room was also filthy, our feet were black and I was scared to let my little girl play on the floor. - jet2 rep- utterly useless, physically uncontactable - pools NOT HEATED - lifeguards- on their phones or facing the opposite direction to the pools- both sackable offences back here in the UK, I would NOT trust them to save anybody. - no irons, kettles in rooms - no information given on arrival or in the rooms and when you ask at reception it’s like you are inconveniencing them… provide us as customers with the information we need then!! Absolutely basic. - my little girl was poorly and I ended up in tears in the reception area as I had asked for bottled, clean water for her to drink several times and been told no. I eventually took myself to the bar where a nice bar man helped me, and also gave me some warm milk but reception had reduced me to tears… the next day the jet2 rep ( otherwise uncontactable) appeared at our room door to tell me that reception had reported me as “drunk and disorderly”. I was absolutely mortified, I had not drank and was desperately trying to care for my daughter. These are the ****** working within this “hotel”. I’d sack every SINGLE staff member I met during our stay here apart from the barman who helped me. - when we arrived the receptionist didn’t say hello but demanded to see proof of payment then took my phone out of my hand and started taking screen shots ( without permission) and emailing them to herself from my phone! I could go on, but I will save everything else I have to say for my formal complaint that is already being typed up to jet2 themselves… we WILL be getting our money back for this stay. Some pointers for anybody genuinely considering staying here: - please don’t put yourselves through it. We aren’t overly picky, we are nice professional people with a young family and this place was like hell on earth genuinely, I have never felt so unwelcome, dismissed and unsupported in all my life. - the responses to other reviews from the hotel that I have sat and read tonight are laughable, and unprofess

My wife and I had a wonderful week of vacation in september 23 at H10 Mediterranean Village in Salou. First of all, hotel was very good: comfort, staff, restaurants, location... The weather was fantastic. It is the 4th time this year that we visit an H10 hotel, there will be a 5th time in December and we are very satisfied with H10 hotels. We are not pool or beach freaks, but walk a lot, we like to do terraces and restos. Very good public transport, La Plana. The Cami del Ronda is a beautiful walk along the coast of salou and beyond. Salou has nice beach and nice shops. Definitely worth is visiting is Tarragona, easily accessible by bus, with its Roman settlements and its old town. We will come back to this hotel.

Absolutely amazing hotel , could not of asked for more , lovely & clean , big airy room with a balcony , we were half board - so much lovely food to choose from , great facilities, the swimming pools are lovely, lots of loungers , nice little gym, great entertainment, lots of local attractions & the staff are fantastic! Will visit again soon& would highly recommend for couples / friends / families

What an amazing holiday the hotel was of excellent standards and the resort was lovely. Special mention to Sebastion our bar waiter for the excellent service Cap Salou is beautiful a little hilly but you get used to it beautiful coves and beaches with beautiful La Pinaeda only a 20/25 min stroll away and the main town of Salou a 10 min bus ride. Be sure to get the multi person bus pass can’t remember what’s it’s called but 10 journeys for €10 then only €6.5 for a top up of 10 more trips Would 100% return

Had a lovely family holiday at H10 Mediterranean Village for 7 nights with my wife and 21 month old daughter. We saw the deal last minute and booked just over a week before leaving for Salou. We still did our research and saw that this hotel had very good ratings. The room we were given was large which helped having the cot for our toddler and the wrap around balcony offered lovely pool and sea views. We enjoyed looking out first thing in a morning. The bathroom again was a very good size and the waterfall shower was a bonus. The room itself was always very clean and the staff did a great job replenishing towels daily. We very much enjoyed the food on offer at this hotel. We were staying half board so had our breakfast and evening meals included with breakfast being a particular highlight. There was always lots of choice with fresh fruit, pastries, cereals and cooked items to chose from. Our daughter particularly liked the chocolate covered croissants! Dinner was okay most nights. Again, plenty of choice but some dishes were very similar to what appeared on other nights. We had lunch at the other restaurants not included in our half board and weren’t disappointed. The pizzas from Il Forno we’re delicious, the snack bar was very good as well as the pool bar. Prices were reasonable especially for alcoholic drinks, soft drinks were more expensive than alcohol though I noticed. The pool facilities are fantastic. We mainly used the family pool which had slides and water features. A much better option for our little one was the Jungle water park opposite the hotel main entrance. We thought we would have to pay extra but it was included in our stay! Our little girl loved it. One of my gripes which I will mention again shortly is the people smoking around the family pool. This should not be allowed. I understand the laws in Spain are different but with children running past taking in smoke from cigarettes, is not acceptable. It was mainly Brits of course but smoking should be contained around the adult only pool or have a smoke free areas where people can go to. The entertainment was very good despite the obsession with Daisy! Table service in the stage area was good and we could pay with our hotel wristband that we loaded credit on to. Again, my similar gripe is smoking. We are very anti-smoking and hated the fact we had to battle to find a table each night away from smokers! Should be segregated to smoke free areas, I have the choice to not breath in your killer smoke! Overall, the hotel was really clean with good food and great facilities. Big shoutout to the fantastic catering staff who were the most hardworking I’ve seen on my travels. Would definitely stay again.