Cruiser39700341729
March 8, 2024
I stayed at the Peery hotel for one night on a business trip. This is my second time staying at the Peery, and I have not had any issues in the past. The hotel is clean, convenient, and being an older hotel, a nice break from the typical downtown hotel. I had a morning flight and had no hot water in the room upon waking up. I took a very quick cold shower, and I was unable to shave. I went to the front desk to check out and informed them that there was no hot water. At the same time a guest from another room came down complaining of the same lack of hot water. I asked the clerk if I would be expected to pay the full rate as a functioning shower is a basic feature of a hotel room. She said she would check with the manager. She came back and told me my only option would be to wait for the hot water to be fixed. I was unable to do this as I had a flight to catch. I asked to speak with the manager and was told that he was “unavailable to speak with me.” At this point the clerk could not even look me in the eye and I left incredulous at how the situation was handled. I am a Hilton diamond member and stay approximately 75 nights in hotels per year. I rarely complain, and almost never leave reviews. (Positive or negative). This situation, where I was basically told to “get over it.” was the last straw. Other than the lack of hot water and the absolute failure with service recovery, the stay was unremarkable.