Hotels Near prainha mouth of the river in Salvador

The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu

Don’t stay here, I had a reserva from January 1-5, had to leave on the 2nd, the sheets were dirty, the towels were stained, no toilet paper. The staff acts as if they don’t care and are rude. Couldn’t find a taxi to go explore, the tour la they offer never showed up, it’s poor quality. Worst hotel I have ever been in my life, DONT STAY HERE

My family and I stayed at the Wish with interconnecting rooms in August 2022. This worked really well for us. Lobby area is large and airy with lovely decor. Pool area looked really nice but was not warm enough for us to use. The gym was modern with plenty of choice in equipment. Had some lovely evenings at the bar drinking cocktails made by Mauro. We were allocated rooms on level 11 so we had the perfect view over the city. Just wish the windows had been cleaned. Our view was a little cloudy! On one occasion we had music outside the park for us to listen to! Plus we watched some lads playing soccer. Room sizes were good. Beds were supercosy with good selection of pillows. The decor was a little tired and could do with freshening up. There was a musty damp scent in the room on arrival which we resolved by opening the window. This must be due to the climate where its warm and wet in Winter. Breakfast was lovely each morning with lots of choice. Just wish they had some plant based alternatives. E.g soya milk, margarine etc. Outside the Wish hotel is a park which a huge monument and fountain, if you wish to take a morning stroll/jog. There are council exercise machines next to the childrens playground. We were fortunate to see Capoeira training going on. Other than that there is nothing else. A short cab ride away will take you to Bahia shopping mall - Really good food court on ground floor here - Oriental, Italian and Brazilian. Plus a good place to do a money exchange. Cash is king here guys! The tourist spots like praca da sa, Pelourinho, Rio Vermelho etc are 1.5 miles away. Hotel taxis accept card payments. Which is really convenient. Be prepared to hold on to dear life when taking a random taxi from the street. Some drive like lunatics. Our taxi from airport to hotel was like this. Maybe its worth booking a hotel transfer with Wish. Overall if I could afford the Fasano I would stay there for the luxury plus location,but if you require something more easy on the pocket and away from the madness of the tourist areas, I would choose Wish de Bahia. Many thanks for a wonderful first stay in Salvador. X

This is basically a convention hotel surrounded by medical practices not far from a dirty beach and away from ALL major attractions in the city - in theory and in practice, not the best choice for tourists in Salvador or those visiting it for the first time, it's a fact. No wonder it is often busy with congress members, groups from other states or patients from the hospitals and clinics nearby. That being said, it is not a bad hotel at all, though some update and renovation is urgently needed. Staff is most kind and friendly, be it reception, housekeeping or restaurant. Rooms are large and comfortable, breakfast is assorted, parking is available at a (high) fee. TV has tons of channels, internet works really great, the pool is not to be missed. This was my third time in the hotel and each had a fulfilled purpose. Just make sure it is the right choice to meet your purpose.

The hotel has a beach outlet, is very wide, with beautiful spaces, such as the pad and the gardens. The environment is wonderful, from the pool you see the blue sea (a little brave sea!!). The hotel is very comfortable and comfortable and is very comfortable. The room is quite simple and it would be good to re-model it, but the truth that you spend a little time in the room and that was not important for us. The attention is good and the capirinha excellent!! We would certainly return.

This hotel is simple but it has everything you need. The pool is great and the internet connection by the pool works better than the rooms. It is located near restaurants, bars, groceries stores, and pharmacies. Breakfast could improve. I wish they had more local tropical fruits. However, breakfast is simple but well served. Located just steps from the beach, which is calm and not lots of waves. Good for kids.

I have been a guest in this small hotel many times, I think for a 3 star it is of a good standard. The sea view rooms, some with balconies are delightful, thanks to the view. The bathroom is spacious. Its best thing is breakfast and chá da tarde, a gastronomic break offered in the afternoon, with sweet and savory options. The location is one of the best in Salvador, a neighborhood facing the sea but at the back full of restaurants, bars, museums, ancient buildings and many things to see. It's just a pity that the beach in front is not suitable for swimming. In a few minutes by bus or taxi you can reach the praia do flamengo, one of the best in the city.

You're going to get away from this place. You're treating the client with total disrespect and disrespect. I booked for Booking 20 days before the trip. When I arrived at the check-in, the hotel team reported that it had no rooms available, that the rooms were not in a position to receive guests and therefore were blocked, and that Booking was making the rooms available for an error of the hotel. Booking systems and they had no way to change that. They said it was not possible to contact who booked because Booking does not provide any form of contact, which is a lie because I received a confirmation email with a message from the ”Team Oyo” a few days after booking. It was so lie that the next day the No-Show fee was still collected and they sent a message saying I didn't appear after confirming the reservation. the lack of communication between the network managers and the hotel team, and I am thinking of the state of conservation of the rooms to have such treatment. we were not the only, during the time we tried to solve had other 3 guests who arrived and had the I had to look for another hotel at 21:00, after hours of travel and rainfall, with travel costs.

I liked the accommodations, however there is no telephone / intercom in the room, it is necessary to have a whatsapp contact, provided by them, for everything you need, I found it quite uncomfortable. Towels very shabby (rough), they should be replaced. Good breakfast, but with few seats, you have to wait depending on the time you arrive. Good cleanliness, attentive and helpful maids. There is a fridge in the room, but without any products inside. You can bring it from outside or ask them via whatsapp.

Fantastic stay! The hotel is beautiful. It is right on the top of the hill of Rio Vermelho and it offers a free service from the hotel to the main street and the other way around. When we arrived we found very nice receptionists. We were initially given an accessible room, we requested to change it as we were there to celebrate our honeymoon. One evening the hotel staff treated us with strawberries, chocolate and 2 brigadeiros ＜3 The room was very nice and clean, with all the comforts. The breakfast, unfortunately, wasn't very good. The quality was poor. The positive thing is that we could order omelettes and tapiocas cooked at the moment. All the staff very nice and friendly. Definitely recommended! :)