I’d probably say this is a 3.5 / 5 We are experienced Mercure Hotel guests (infact this week we have six additional nights at another Mercure hotel in a different city) … and this hotel doesn’t seem as nice as others. But the good points are the complimentary cakes and biscuits in our room on the first day. The bedroom, although not big, is well decorated and has everything needed. Staff are helpful and friendly. Breakfast is quite ok with a wide variety of items, and the kitchen will cook fresh omelettes to order which are very large! I didn’t like the machines at breakfast for dispensing the fruit juices etc. Communal areas are very clean. Not so good points .. I ordered an Irish Coffee at the bar… (nearly €11) it was made with cold coffee and ice cubes, and incredibly little alcohol… may be the bar man used a recipe for an Iced Coffee?!?! it was the worst Irish Coffee I’ve ever had anywhere in the world!! At breakfast there is little gluten free options… there is gluten free bread which is served very hard (presumably microwaved)!! No gluten free pastries / cake. Not enough fruit at breakfast eg cut oranges. The breakfast room is not kept clean and tidy. There was egg shell below our table! The dining room probably could do with a re-furbishment. The hotel is 10-15 minutes walk to the centre to Salzburg old town and a 10 minute walk to the railway station. So, well located (if you’re ok with a bit of a walk). We didn’t have a problem with the location. Water is not re-supplied in the bedroom. No Nespresso coffee machine in the bedroom.