I had made two reservations - one for my mother and one for myself. During the less than 7 day period within which I had to cancel (in order to receive a refund), my mom became ill and could not travel to Salzburg. The hotel was very accommodating and let me cancel her reservation at no extra cost. The only disparaging comment I have is that this hotel's location was in a neighborhood that is a tad bit noisy at night. (I stayed there on a Wednesday and a Thursday night.) If you think the noise might bother you, you might want to consider one of the other Leonardo Hotels in Salzburg. Other than that, the staff was great, the room was wonderful, bed was extremely comfortable, etc. I will stay here again and deal with the noise because it is in an EXCELLENT location (a 5-minute walk across the river and you are in the Altstadt)!