Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

Impeccable service, exceeding expectations. Felt super homely without being distant from the staff ! Thank you to the team at Goldener H!

Just returned from a magical three days in Salzburg and this hotel exceeded all expectations! It is undeniably beautiful in the traditional Austrian charm, but what made the stay so memorable was the staff! Everyone was welcoming, helpful with guidance and wanted to make sure your stay was one to remember! Kudos to Anya at reception who made an immediate warm impression and Lucas at the bar who made fabulous specialty cocktails! We loved going there pre dinner and after a full day of adventure ! They upgraded us to a junior suite and had fresh fruit and sparkling wine upon check in, Such a nice touch and certainly did not go unnoticed ! We were celebrating our anniversary here before embarking on a Viking Christmas Market cruise ! You cannot beat the location, right in the heart of fabulous stores, restaurants and bars. Magical time of year to be there in all the festive spirits and markets! We cannot wait to return!

Visting Salzburg for the second time, we checked in to the Goldener Hirsch, also our second stay. We found the first stay to be adequate and this one to be less so. I’ll start by saying that I am Ambassador Elite with Marriott and will finish the year with over 150 nights at Marriott properties. We’ve stayed at numerous Luxury Collection properties over the years, including four on this trip alone. I booked two rooms, three nights each for our family as a paid reservation totaling $3,000+. This property is not a Luxury Collection property. Our stay began by being disappointed three times by the woman at reception. Strike one was her stating that because I was the only senior that the senior discount would only apply to one room, which was absurd given I booked the rooms under my Ambassador number at the same time and Marriott applied the rate to both rooms. Strike two was her being petty enough to hand me one chocolate bar as a "gift" (but only one) even though we had two rooms. Strike three was her telling me the breakfast benefit would only apply to one room (again, I'm paying for two rooms) because I was the only Ambassador elite guest. We just checked out of the Koenigshof Luxury Collection in Munich and there was never any discussion of the breakfast benefit only applying to one room - incredibly petty on this hotel’s behalf. The property itself, although in a great location on the fringe of central Salzburg, is very dysfunctional. You’ll read in the General Managers response to negative reviews (Putz-yes that’s his name) a constant reference to the age of the property. Again, not being of Luxury Collection caliber, this property would be better placed in the Autograph or Tribute tier of Marriott properties if the age of the property does not meet the standards. We’ve had very few stays at Luxury Collection properties that fail to meet standards – this is one. There were several benefits touted in our room – bidet, heated floors and towel rack – none of which worked in our room. The bathrooms were very dysfunctional. Our second rooms shower consisted of a handheld sprayer in the bathtub. Our shower was a glass enclosure installed as an afterthought slapped up against the bathtub. We had no turn down service on day two and had to call and request towels when we returned to the room at nine o’clock in the evening. When we expressed frustration to staff we received a note from GM Putz that we had the option of changing rooms. There is nothing more unaccommodating than having to back up three weeks of luggage to move mid-stay and basically managements way of saying too bad. Overall, the staff seemed petty and rude. This property is an example of Marriott’s declining value in hospitality space, as their standards (as indicated by this property) are wildly inconsistent and it is becoming increasingly clear that the inmates (properties) are running the asylum. The Ambassador Elite staff (Corporate) offers no value in reconci

Checked in to this property for our second stay at the Goldener Hirsch. We found the first stay to be adequate and are finding this one to be less so. Our stay began by being disappointed three times by the woman at reception. I’ll start by saying that I am Ambassador Elite with Marriott and will finish the year with over 150 nights at Marriott properties. I booked two rooms for three nights each for our family. Strike one was her stating that because I was the only senior that the senior discount would only apply to one room, which was absurd given I booked the rooms under my Ambassador number at the same time and Marriott applied the rate to both rooms. Strike two was her being petty enough to hand me one chocolate bar as a "gift" (but only one) even though we had two rooms. Strike three was her telling me the breakfast benefit would only apply to one room (again, I'm paying for two rooms) because I was the only Ambassador elite guest. We just checked out of the Koenigshof Luxury Collection in Munich and there was never any discussion of the breakfast benefit only applying to one room. Incredibly petty on this hotels behalf. Overall, the staff seems a petty and rude. This property is an example of Marriott’s declining value in the hospitality space, as their standards (as indicated by this property) are wildly inconsistent and it is becoming increasingly clear that the inmates (properties) are running the asylum and the Ambassador elite staff offers no value in reconciling issues. I would recommend exploring other options in Salzburg.