Ascend Collection Hotels in San Antonio

Will never be coming back here again and would never recommend this hotel. There were multiple problems within our only two-day stay. When we arrived we were told that vallet is mandatory even though there is a guest parking lot less than a block away. When we asked about the guest parking lot they said that they wouldn't be liable for any damages if someone vandalized or broke into our car in the guest parking lot, insinuating that there WOULD be damages to our car. There was no information prior to our stay that told us the only parking option is valet. The attendant at the front desk went on to provide multiple horror stories of people having their car broken into strictly because they parked in the guest parking lot. After doing some research we found out that even in the valet, your car will be broken into. It was unnecessary for the person at the front desk to try these scare tactics and guilt us into getting the valet. After that, the front desk attendant proceeded to charge my wife's card for the room and for the security deposit even though I already provided them with my card prior to check in online and it was charged already for the room and for the security deposit. After checking in, we were told that there is no housekeeping service unless you pay a $90 fee and room service is not and option. The hallway leading to our room reeked of animal or human urine and trash was left unattended outside of multiple rooms. On one of the days the elevator had vomit in it that had not properly been cleaned. The hotel mentions that there are multiple eating options, most of which are temporarily closed. Would definitely not recommend staying here especially since they are considering themselves a luxury resort.