Best Hotels near Flowers By Grace, San Antonio

This hotel is friendly, clean and has awesome service. We highly recommend this hotel. One time that we went there we had to just stay in the room and relax and when I do that I watch tv. Well at that time it wasn't working. I called them and right away they send a gentleman to fix it. We he had to take it out and put us another one. The shelf he had to move was very heavy. We affort to help but he said thank you but I got it. Well it took him a bit but he did it. He was awesome.

I was very pleased with the 2 Queen Deluxe beds. The room was very nice and clean. I would definitely recommend staying here. Book non smoking and if you smoke. Smoke in your car or outside. There is a $25.00 per pet fee for pets which is nonrefundable and that's understandable and reasonable. Breakfast is the usual waffles, cereal, etc. At least it's something. If you prefer a grand slam, take yourself to Dennys and buy it. If you purchase the deluxe room you have a coffee pot ( the one in my room was missing a tube so it didn't work), the fridge and microwave worked great and I reported the coffee pot. Guests should always report issues. If you do not report issues then they will not be corrected so instead of writing a nasty review. Report the issue. Give the hotel a chance to correct the problem. That is all have a good day.

The valet made things easy and were waiting upon check in. Valerie at the front desk was amazing and answered all of my questions on the area. She loves her job and is a pleasure! Big room with a lot of space and a balcony. Great location for anything downtown on the riverwalk. Enjoyed our stay and look forward to returning again!

The decor of the room is very 1980’s and could do with refresh. While we had a one bedroom apartment with kitchenette, if we wanted to dine in there were no plates or cutlery…. Why have a kitchen facility without the ability to dine in, rooms are only serviced if you request it. Evening reception is for 2 hours, but only drinks, miss the nibbles that Embassy Suites used to offer. Breakfast is good, reasonable selection and excellent omelette station.

The location is excellent, there is a small river going out, there are many restaurants by the river, the starting point of the boat tour is next to the hotel, there is a small supermarket next to it. At night, the bustling city is a bit like Lijiang, and it is very interesting to walk along the river in the drizzle. Every meal is chosen by the river, I like that feeling too much. At the breakfast, there is a duck to eat at the table. If you don't give her a bite, you are too clever little duck. It doesn't look like a hotel breakfast. The hotel is a star-rated hotel with a good standard. The elevator directly down to the river is slower, other services are good, parking in the opposite parking building, very convenient, compared to other hotels around the price is cheap, 31 dollars a day, it seems that there is an additional cost of 2 dollars.

The bottom line of this review is that Comfort Suites and Booking .com are liars and place profit over any sense of human compassion. Their character has been reveled and it is NOT good! San Antonio Texas was hit with an unprecedented snow storm. Homes lost electricity for DAYS! Our home lost electricity for 60 hours! (2 1/2 days) Outside was single digits and our home was 40 degrees I decided on our 2nd day to get a hotel room for the night. We needed a hotel close to home, because the roads were dangerous. I got onto Booking.com App and chose this hotel. There were 4 rooms left for the night. I decided to get a room. I looked at my husband and asked him ”it is the 16th correct? and he said yes, it is the 16th” I went ahead and booked a room for that night specifically picking the 16th as my date. Here is where I think is my mistake: I picked the ”no cancel” option because we were freezing in our home, and I knew we desperately needed a room. Warning: Always pick the cancel option no matter what!!! I was packing up and decided to call the hotel to see if our room was ready early since we were freezing in our home. The hotel said we had no reservation for that night but the 26th of Feb and that there were no rooms available for the night! and they would NOT cancel! I know I picked the 16th and NOT the 26th! This is where I feel that Comfort Suite and Booking.com are Liars and believe they bumped me up to the 26th. Profit over people. The hotel told me to talk to Booking.com, and Booking.com told me to talk to the hotel. No help at all! We spent the night in our freezing home again for the night. The room was already costing us over $100.00, so why would I try to spend another $100.00+ at another close hotel, just to be bumped again. So we hunkered down again. I tired to cancel with booking.com (I have used many times before) and they would not help, and told me to contact the hotel, and they did not help. Long story short, my husband and I just spent our obligatory night, Feb 26th at this hotel that is 2 minutes from my home. We checked in at the hotel, and the clerk butchered our last name and giggled. I was not in any mood for anyone to drop the ball on customer service and I was NOT impressed. The hotel itself is nice, room was nice, sheets and bedding are soft and amazing. Pillows are great but are too big and we both came home with a neck ache. Bottom line is that I am glad that our obligatory night at this hotel is OVER!!! I am absolutely done with Booking.com! and Comfort Suites. I will look to find great customer service where they know they are dealing with human beings who need help! You hear of wonderful stories of communities coming together to help each other out in emergency situations. This is a story of people in our community that did NOT help out at all and left a 60 year old couple freezing in their home for the night. Not refunding our money

The location is pretty good, the Alamo is cross street, the fever walk is walking distance too, I ordered a king room, the room is pretty small, and you can see the decoration is really old, the shower curtain is worn out. And there is no drinking water in the room, I went out to the vending machine but the bottle water never came out after I paired and selected my item.