Hilton Garden Inn Hotels in San Antonio

Typical American downtown hotel: close to scenic spots, no own parking lot (valet parking); small appearance (main services are upstairs)

My family of three stayed at this hotel to be close to the airport for arrival and departure days. I thought because it was downtown and near an airport, it would be “subpar”, but the hotel, staff and location were all great! We stayed there twice in one week and both times were excellent experiences and we will stay there again. Our short time in the hotel did not allow us to use any of the amenities, but our room, hallways, lobby, and elevators were all great. Clean, quiet and the price was excellent!!

So I'm here for two days staying in room 410. There are signs everywhere saying staff will wear masks but I didn't see any doing so. So I try checking in this morning on the hilton app and it won't let me select a room so I'll just deal with it when I get to the hotel. That was a mistake. I get here at 3:00PM today, and a maskless male employee at the front desk calls me ”boss”, doesn't thank me for being Hilton gold, and hands me a bag with two bottles of water in it. One of the elevators is broken. I get to my room and from the floorplan of this place, it's one of the smallest rooms at the property. It's nearly empty tonight and they put me as a hilton gold member in one of the smallest rooms on the property. There is not a single USB port in the entire room except for one on the back of the TV - don't forget your charger. This hotel has murky colored dim lighting in the form of compact florescent bulbs still in use everywhere in the room. The mattress seems clean, as do the linens. There are stains all over the walls. There is tape all over the smoke detector so I hope there isn't a fire. The furniture is beat up and has certainly seen better days. The showerhead is caked with mineralization and needs to be cleaned better or replaced. There was a hair on the wall. The caulk around the toilet is falling apart. There are spots of mold on the tiles in the shower and along some of the walls and ceiling. I had a lot of trouble connecting my devices to wifi so I gave up and just used my phone as a hotspot. The thermostat on the wall doesn't control the PTAC window unit. It took me forever to figure out you actually have to use the controls on the PTAC and not the thermostat to set the environmental controls. So I have no idea what this thermostat is for then. The tv is DirecTV so it's digital but has that too-soft overly compressed picture quality to it. Doordash delivers to the hotel and there are lots of options. My doordash driver Angel was super nice and friendly so there's that at least. The hotel itself is ”fine”. The staff themselves are fine but wish they were wearing masks like the signs say they would be doing and I wish they were friendlier and adhered to policy and didn't call me ”boss”. I feel like the hotel is overpriced for the condition the hotel is in. Some bleach in the shower to get rid of the mold, updated light bulbs, a new shower head, fixing the caulk around the toilet, and paint touchup on the walls would have made this room not feel so run down. It would have probably caused me to overlook all the scratches on the furniture. When business brings me back to the area - and it most assuredly will - I would not select this property again until improvements are made.

Older hotel facilities, a sense of vicissitudes, good food quality