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Quality Inn Near Seaworld - Lackland
3.6/5101 Reviews

Quality Inn Near Seaworld - Lackland

West San Antonio San Antonio|0.53km from rue21
We stayed here because we are renovating my house in the area. We had gutted the only bathroom so we stayed at this hotel. When we made a trip to home depot to pick up some things around 4 pm, we decided to stop and check in to get the keys so we would have them later as we got 2 different rooms and would be going back to the hotel at different times. We never went in or checked the rooms after getting the keys, my mistake. When I arrived back at the hotel it was midnight, I gathered all my things (I had a handful) I proceeded to go to my room. When I walked in, it hadn't been cleaned from the previous guests! The king size bed was a mess, towels on the floor, etc. So I went to the front desk and told the clerk in which he didn't seem to really care. He said they had no other rooms with a king size bed in which I had booked, instead I got a room with two doubles in which was mediocre in cleanliness. The air vents were filthy and had never been dusted, hair stuck to the wall above the shower, food or stains on the wall, etc. Just really gross! I took it because I was tired, we had been working and painting etc. all day and I just wanted to shower and go to sleep. The next morning upon checkout I told the clerk who had checked us in the day before about the incident. She apologized said they just assume that their housekeepers are doing their jobs. But then did nothing for us, but offer to do something next time if I see her. What kind of response is that, there WONT be a next time at this facility. No discount on the room, no added points, etc. for my inconvenience for their failure to do their jobs. I am a Elite Platinum rewards member and use Choice hotels regularly. I am very disappointed. This was not up to their standards and the service and attitude of it's employees sucked to say the least.

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Top rated hotels in San Antonio

Searching for hotels near rue21? Compare room rates and reviews to find your ideal stay.
Quality Inn Near Seaworld - Lackland
3.6/5101 Reviews
West San Antonio
We stayed here because we are renovating my house in the area. We had gutted the only bathroom so we stayed at this hotel. When we made a trip to home depot to pick up some things around 4 pm, we decided to stop and check in to get the keys so we would have them later as we got 2 different rooms and would be going back to the hotel at different times. We never went in or checked the rooms after getting the keys, my mistake. When I arrived back at the hotel it was midnight, I gathered all my things (I had a handful) I proceeded to go to my room. When I walked in, it hadn't been cleaned from the previous guests! The king size bed was a mess, towels on the floor, etc. So I went to the front desk and told the clerk in which he didn't seem to really care. He said they had no other rooms with a king size bed in which I had booked, instead I got a room with two doubles in which was mediocre in cleanliness. The air vents were filthy and had never been dusted, hair stuck to the wall above the shower, food or stains on the wall, etc. Just really gross! I took it because I was tired, we had been working and painting etc. all day and I just wanted to shower and go to sleep. The next morning upon checkout I told the clerk who had checked us in the day before about the incident. She apologized said they just assume that their housekeepers are doing their jobs. But then did nothing for us, but offer to do something next time if I see her. What kind of response is that, there WONT be a next time at this facility. No discount on the room, no added points, etc. for my inconvenience for their failure to do their jobs. I am a Elite Platinum rewards member and use Choice hotels regularly. I am very disappointed. This was not up to their standards and the service and attitude of it's employees sucked to say the least.
SureStay Plus Hotel by Best Western San Antonio SeaWorld
3.7/5101 Reviews
West San Antonio
Love the manager Chris is very true and integrity follows his nature/ he is honest man speaks and spiritually positive all the time / people love him because he cares and goes out of his way to help people/ impossible to replace a man of such character !!!! Man of passion truth integrity out of the norm and everywhere he goes his positive attitude gravitates towards people! Everyone loves him thank you Chris Bonewald never stop being you
Super 8 by Wyndham San Antonio Near SeaWorld Ingram Park
2.7/5120 Reviews
West San Antonio
:) good place to stay love it I definitely will come stay hear again
SpringHill Suites San Antonio SeaWorld®/Lackland
4/590 Reviews
West San Antonio
This is at least my 3rd or 4th trip to San Antonio but my first stay outside of the downtown area. The location was selected to be near a work site. The hotel is typical of the Marriott chain with average offerings. The staff was very attentive and helpful. The hotel is struggling to have adequate housekeeping staff as my room wasn't cleaned until mid to late afternoon each day of a three night visit. Interviews of at least one prospective employee went on in the lobby while I was there. Having said that, my room was cleaned each day without exception. The area is difficult to get around and seems to be chopped up with an elevated highway and ramps nearby. It was hard to get to a Walmart behind the hotel without some serious navigation. All on all, a solid place without being exceptional.
Hampton Inn & Suites by Hilton San Antonio Lackland AFB SeaWorld
4.3/5103 Reviews
West San Antonio
Went to Lackland AFB for graduation. 11 minutes away from the base. Wasn’t too bad of a distance. The hotel was nice and clean. The breakfast was good also. I would recommend this hotel for anyone traveling for BMT graduation.
Home2 Suites by Hilton San Antonio Lackland/Sea World
4.2/5101 Reviews
West San Antonio
room was very clean and comfortable. water pressure for the standing shower needs more pressure

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