Hotels Near Macy's (Union Square) in San Francisco

Beautiful hotel in good location for us. Had appetizers and wine in the bar area. Servers were wonderful, friendly and checked back often. Sara at the front desk conducted the nicest check-in experience we can recall. Our king room on the 12th floor was a bit small. Surprised that in California the in-room coffee involved so much wasted cardboard and paper just to get a bit of sugar. Small complaint, though.

Had a welcoming experience at the bar from Mariano the bartender and Janeth. The service was excellent. The extra dirty martini I ordered was at the perfect taste. Also order a Cobb salad that was very good. Nice and relaxing environment. Will comeback for seconds. Very helpful staff.

Stayed here for 2 nights and was pleasantly surprised. Prices are quite affordable considering it's in San Francisco. The location was great. I booked this hotel in particular primarily because of its rather close proximity to the BART station. It is indeed only a 10-minute walk from Montgomery station, although if you're arriving from the airport be prepared to drag your bags uphill. The hotel is smack dab in the middle of Chinatown in a rather busy area. I never felt unsafe here, whether evening or early morning, as there are always people milling about minding their own business. If you like walking, you can journey to Fisherman's Wharf within 30 minutes on foot, which is what I did. You can also walk in the opposite direction toward Westfield and Target if you like to shop. There are several bus stops and tram lines nearby. As for the room, it was small but didn't feel cramped. There's no air-conditioning but it was rather chilly in July so I had no issues with heat. No problems with the shower either. Checking in and out were a breeze. I was even able to order food through GrubHub (because most restaurants in that area close at 8 pm even on weekends, which I found out the hard way!) I suppose my only complaint would be that you can definitely hear your neighbors at all times. I could hear someone stomping on the floor above, and sometimes I'd get noise from the rooms adjacent to mine. I was able to sleep just fine, though, as the bed was really comfortable. I'd changed my hotel to this one at the last minute and I'm glad I did. Apart from the occasional noise, I had a lovely stay.

Nice room and good location. The prepared breakfast is very convenient. It's just that the siren of the police car downstairs keeps sounding in the middle of the night, which is a bit too noisy. The San Francisco area is the city with the most people on the streets of the United States in my opinion, and there are people of all races from all countries.

There is no parking lot, only the roadside table, a limited number, you can park nearby parking. The hotel staff are very friendly, don't expect breakfast, simple bread and milk.

The room is clean and of moderate size. The hotel provides reusable silicone travel cups and drinking water, which can be used at any time, which is environmentally friendly and convenient. The food in the restaurant is not expensive, the sundaes are delicious, and the coffee is good. The best thing is the location of the hotel. Fisherman's Wharf is right outside, in n out is a five-minute walk, and Dangdang Bus Terminal is a five-minute walk away. It's great.

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

The room is quite big

Stayed here for an overnight layover. A bit expensive but much better than sleeping in the airport. Very conveinent for a 5pm landing in SFO and a noon departure. I was a bit disappointed with the lack of communication when it came to (what I was told the night before) a complementary breakfast voucher.