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Hotel Cultura Plaza
3.9/5102 Reviews

Hotel Cultura Plaza

San Jose|0.82km from Arte Latino
Dear Valued Guests, I hope this message finds you well. I am writing to share my recent experience at Hotel Cultura Plaza in San Jose, Costa Rica, and to caution those considering a reservation at this establishment. During my stay at the hotel, I encountered a significant issue with the room I was assigned. Unfortunately, some of the rooms at this hotel do not have windows and resemble prison cells rather than comfortable accommodations. Understandably, I refused to accept such a room and immediately contacted Booking.com to seek a resolution. To my disappointment, the hotel displayed a lack of cooperation, even after three hours of mediation with Booking.com. Despite our best efforts, the hotel refused to address the issue adequately, leading to the cancellation of my reservation. Furthermore, the hotel has also declined to refund the payment I made for the booking. Throughout this process, their responses were consistently rude and unhelpful, leaving me frustrated and dissatisfied. In addition to the room issue, I feel it is important to mention that the dining room for breakfast at Hotel Cultura Plaza is extremely small, akin to a small bar with only about four tables. This limited space may make it challenging to find a seat during busy periods, and it can detract from the overall dining experience. Given my disappointing experience and the hotel's uncooperative attitude, I want to urge prospective customers to exercise caution when considering a reservation at Hotel Cultura Plaza. Please be aware of the lack of windows in some rooms, the prison cell-like appearance, and the limited dining space for breakfast. It is my hope that by sharing this message, I can help others make informed decisions and avoid potential frustrations. As consumers, we should be able to expect a certain level of quality and service when choosing accommodations, and unfortunately, Hotel Cultura Plaza fell short of these expectations. Thank you for your attention, and I wish you all pleasant and trouble-free experiences in your future travels. Sincerely,

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Top rated hotels in San Jose

Searching for hotels near Arte Latino? Compare room rates and reviews to find your ideal stay.
Costa Rica Guesthouse
3.9/586 Reviews
Hello ...I want to make a ricca travel next year ...I want to help arma the trip ...place where I stay.. walks.. etc ...If someone can pass me info I would like. I'd like to go in January ... thanks
Gran Hotel Costa Rica, Curio Collection by Hilton
4.2/5103 Reviews
Great location in the heart of San Jose, within walking distance from all the city’s attractions. As a Hilton member, we were recognised with a great upgrade to a nice and modern room. The daily breakfast was sumptuous with local and western options. The evening happy hour was incredible and the best selection of drinks we’ve ever been to. Would also like to thank several staff who helped us during our stay - Anthony the bellhop, and Carlos + Marcela, severs at the hotel’s restaurant. One suggestion is for the reception counter staff to be more friendly and approachable. The perception we got was they were cold and rushed.
Inca Real
3.3/53 Reviews
coming from a long trip to Costa Rica from NYC i arrived at 4pm very hungry and tired . the txi driver took me to Inca Real Hotel. i saw right away A secure, safe hotel. i was relieved. i asked the receptionist for the BEST seafood restaurant in San Jose, he called a cab for me and i scored a number one best seafood place here and i would compare it to the best in NYC! so to sum up my stay at the Inca Real i will tell my friends and for sure will be coming back here the room and especially the shower were the best for a very very fair price.thank you.
Luxhigh Hotel
3.9/57 Reviews
Besides having no ****** as name states. At first found out room had no English tv. then was hanged to anther room with no English tv. the third room had only 8 old programs in English and no news station. 80% of guest in hotel ******* are Americans. Real problem got charged 15$ for girl that came as guest to my room......we had a problem . girl did not want to do anthing promised, after 5 minutes and had to have security and manager get her out of my room. I was asking the manager to refund the $15 the hotel charged for girl. the manager said they are private contractors and no refund for me. I paid the 15 to hotel not gird. did not use the room. please refund my $15 for the guest. it enough i got scamed by the girl.. ...PS, manager had no desire to ban that girl from hotel. She is going to rip another DelRey Guest in the near future. The old management would never let that girl into the Delrey to con another guest. Please refund my$15. hurrable charge for girl
Selina San Jose
4.1/554 Reviews
Like every Selina Hostel there is love in every detail - decoration, lights, good furniture. We had the deluxe room with a lot of space, a table, a sofa, own bathroom and good comfort. The bed was very cosy. We had no warm water for 2 days in our room, but the staff reacted instantly, tried to fix it and we got a free breakfast and some money back. Clean kitchen, enogh fridge space and a cool sofa space in the living kitchen. In total we had a nice and relaxing stay amd would definitly recommand this hostel.
Hotel Balmoral
3.9/5104 Reviews
Hotel Balmoral charges you in full on your first day and will not allow for any subsequent changes. I reserved for 10 days and was told by management that they would only issue a voucher credit to be used within the next 30 days. This policy should be stated upfront so people making reservations know all terms. Tourism business is down and they appear desperate for business but their policies prevent you from ever returning again. This establishment appears only willing to provide discounts and incentives solely to the hispanic community.

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