Guest User
September 10, 2024
The property is beautiful. The staff in the reception were very kind on arrival. They helped us to arrange transport from the airport in advance, which was reliable and professional. The driver was on time and was so helpful. However, in preparation for our trip we tried to contact the hotel multiple times to explore possibilities to help us to arrange an excursion to the volcanoes. All of our emails were ignored. We also tried to ask for help and recommendations while there and the staff would just tell us to google options. Not very helpful. The bar at the hotel is really pretty. However, the staff at the bar at night are EXTREMELY rude. They act as if you are making them waste their time even though the price of the drinks is not cheap. Funnily enough the waiters working the breakfast shift were incredible. Make plans for excursions independently, do not count on the hotel. And either ignore the rude and snobbish waiters or get yourself to one of the many great bars around (Azotea 7 , Apocadero, etc) for better service. But the property is nice and the breakfast was incredible.