Our Habitas San Miguel

I like the ambience of the property. Staff was accommodating.

We’re staying here now, and sadly, our experience has fallen far short of our expectations. One of the main reasons we choose to stay at hotels is for the local knowledge and recommendations, an area where the staff here has been remarkably unhelpful and unfamiliar, despite the website’s claims to the contrary. For example, they were unable to give us advice on attending a popular Easter festival in the town — and told us the event wasn’t happening. Luckily, we went downtown and were able to speak to some local residents who advised us on where to go. When we asked for recommendations for hikes in the local area, we received a confusing response. The receptionist asked us why we wanted to walk and told us that the hotel had bikes available. When we reiterated our interest in going on a hike, our inquiry was ignored, with no further assistance provided — probably because of the staff’s lack of familiarity with the local area. A major disappoin**ent was the advertised transportation service to the town center. The website implies complementary transportation to the city center. At check-in, we learned the hotel offers only one (one-way!) trip per stay, leaving us to rely on taxis for the rest of our visit. Dining here also fell below our expectations. Though breakfast was included, the menu was extremely limited and seemed to come with extra charges for anything beyond the basic offerings. Upon our 5 PM arrival after a long day of travel, we were informed the kitchen wouldn’t open until 7 PM. After some discussion, the waiter brought us 5 chips, sans salsa, guacamole, or any accompaniments. Additionally, be aware that reservations are required to use the pool, located a short golf cart ride away in a shared private community—a fact we learned through fellow guests who missed out on using the pool when they wanted to because it was fully booked. While the room and the serene a**osphere were lovely, as were some of the planned activities, the overall lack of guest-centric service and misleading advertising have made our stay far from the relaxing retreat we had hoped for. I hope this review serves as constructive feedback, prompting Our Habitats to address these significant shortcomings in communication and service to truly meet the standards expected of a high-quality resort.