W4690RHclairea
August 19, 2022
Avoid, avoid, avoid - hotel cancelled my bank holiday booking 9 days before and now left with nothing as everywhere full. The only explanation given was maintenance issue, to which I responded, but it is 9 days away, surely you can fix it in time, no apparently not and when I asked who I can complain to, she said no-one. Thank you for ruining my bank holiday weekend OYO Marina, which I have been looking forward to. To to twist the knife further, I got an email the same day they cancelled saying sorry I had changed my mind and if I wanted to re-book, please click link - when I did the price had doubled - £900 for 2 nights!! Shame on you OYO Marina, you have deprived good hardworking people who bring revenue to your hotel of a well earned break on bank holiday.