Holiday Inn Express Hotels in Santa Clara

I never have a problem but this time we were in room 147 inside main building & got woken up by 7 with noise from staff outside our window as if they were washing sumthing this was from 7am-10am? Unpleasnt to even fall back asleep

The greeting you get on arrival and any questions you may think will obtain a response probably has already set the tone, but in going back to your room you will be happy. Let the place clear out of the strong cleaning fluid odor....at least you know it is clean. Try to get a spot in the back as it seems less noisy there. the home run here is the comp breakfast which is as good as any in this chain or any other. One lady tends to the place nicely, always clean, well stocked and way beyond what you are expecting. Even a chatty group who seemed to all be attending a quilting show. The rub here is the location and yet if you go just 6 blocks down Camino Real you will fine yourself in Sunnyvale.....very hip and stuffed with excellent dining and accommodations. You do not need to look for Sunnyvale, you can tell as soon as you cross from Santa Clara.

I booked a two night stay for a local conference here about four months ago. The rate was an advanced purchase, but I wasn't charged at the time of booking. A week ago, I was charged the full rate for the two days, which was 17 days before check-in. Four days AFTER, I canceled the booking due to a cancellation of the event I was attending. I was confused about the timing of the charge and called customer service to get an explanation that I could pass on to my manager with my reimbursement request. Unfortunately the call experience was just awful. The answers the rep gave me didn't make a lot of sense, but when I tried to question what she was saying, she kept interrupting and talking over me and when I said ”please let me finish”, she actually told me not to be rude! She reasoned I would have been charged the same amount upon cancellation anyway, so what did it matter. That wasn't what I was asking though. I explained that all I needed was to understand the timing and their documentation could be improved. An answer like ”I'm sorry your experience wasn't the best, thank you for your feedback, I'll make sure this gets to the appropriate team” would have been satisfactory, but that's not how the call went at all. I don't have an issue with the charge itself. I understand I booked a pre-paid nonrefundable rate. I never asked for a refund or to dispute the charge itself. I could have dealt with the lack of information on the confirmations. But it's absolutely inexcusable to offer poor customer service on top of that and to call your customers rude. Never ever staying here and will tell my friends who attend nearby events to avoid this place.

Spacious room with a nice town view. Well decorated reception and professional concierge that created a memorable experience. Close proximity to shops. Conveniently located near San Jose International airport just a 10 minute drive away.

I live in Room 1002 this time. First of all, the air conditioner is very loud. After I turned it off, there is still a lot of engine-like noise inside or outside the room. This is seriously inconsistent with the image of the hotel. It also seriously affected my rest. The rest of the hotel is very well done. The sheets, pillows, and bathrooms are all very good.

My office is very close by so this is the preferred hotel when we come into the office. I've stayed at AC Brand hotels a few times and like them. This hotel was great. Front desk staff extremely nice and helpful! Great lobby bar with a very talented mixologist, was not expecting that in a hotel bar! Breakfast was included in my rate and was super healthy and very tasty. Choice of a healthy egg entree with a breakfast buffet filled with healthy options including yogurt, fruit, juices and whole grain breads. My room was super spacious with a king size bed and a large banquette type couch. A nice desk area with lots of light. My bathroom was a completely closed space, but a colleague had a completely open bathroom with frosted shower and toilet doors which I thought was strange and probably not the best if traveling with kids or with family. I was on the freeway side of the building and was not bothered by the noise of the road, but another colleague was, so if you are sensitive to noise, ask for a room on the other side of the building. Thanks for a great stay! Will be happy to come back.

My wife, I had an amazing fun time here at the Best Western we alwayz do. The Wifi, Pool, Fitness Center, and Free Breakfast is the best part. It’s fun for Kid’s, Friend’s, Family, and it’s also great for a party.

The hotel service is very good, the location is good, there is a convention center and a large stadium next to it, but the lobby is under construction that day, and some impact on the environmental assessment.