Motel 6 Santa Fe, NM - Central

DO ABSOLUTELY NOT BOOK THIS HOTEL. I take two trips to Santa Fe every year. I book them well in advance because I always know that I'm going. This year I booked my two trips in May and August, in December. WELL. When I arrive in Santa Fe and go to check in, the booking is GONE. G-O-N-E. And the hotel WOULD NOT answer their phone for either me or **********. This ruined my entire trip, and when I got back and checked on my August trip - THAT WAS CANCELLED TOO! They obviously saw an opportunity to make more money by booking other people than honoring the bookings I made. Awful, awful, negligent management. Totally contacting SFE better business bureau.

I recently stayed at this facility the lady by the name Araceli in the front desk was absolutely beautiful and wonderful she has the best customer service I have ever came across. This facility was super friendly and clean excellent customer service and also housekeeping services. Will be back soon.....

hotel was booked by my mother as a gift thru her timeshare. checked in at 3 am 7/23 after driving all night and of course was exhausted. walked in the back door. key card entry. ok.... hallway was musty and smelly. couldnt place what it was .there were stains on the hallway carpets as well as the room. had a non smoking room with burn holes in the blanket(if you can call it that) and seemed like burn marks on the counter in the bathroom. after returning to the room with food after breakfast my son stayed in the car while we brought food up to the fridge. there was a couple in the hall smoking what smelled like meth with a torch next to them. i was disgusted and put off at that point. hallways to the front tagged with names/graffiti. the couple that was smoking walked past us like they were going to their room. key card only entrances pretty much mean secure and only guests right?? the front desk girl was surrounded by guys when we walked in to talk to her, she was very nice and stated she would walk the halls and said they shouldnt be there. came back later to talk to a diff front desk night girl. unsure of her name. again, very nice. we checked out at 5pm that same day we got there when our reservation was for 3 days. she wrote down my name and ph#, talked to the manager melissa, while i was there, she knew the situation, and told me she would call me the next day(sat). never got a call from the manager. seemed no one knew what happened and said the manager would not be back for a week. nothing was resolved. unsure of the status of our refund which i talked to both the front girls about. both myself and my mother have called several times with no resolution. this was a waste of a hotel, we will be escalating this to corporate and will never again stay at a motel 6. anywhere again,. i felt unsafe having my family stay here any longer than i had to... not to mention there was someone strung out in front of the hotel all day friday. saw her many times in passing.