My brother-in-law chose the breathtaking Irotama Resort in Colombia to celebrate our mother's 80th birthday. From March 30 to April 5, we experienced the outstanding service and exquisite beauty of the resort. The staff were incredibly courteous and attentive, going above and beyond to ensure every detail was perfect. However, there were some drawbacks. After 10 pm, the resort lacked entertainment options, with no live music or dancing. While the food was good, the dining choices were limited to a buffet and a few restaurants. The biggest disappointment was the management's handling of issues. Upon check-in, my in-laws encountered multiple problems with their room, including a noisy fan, malfunctioning air conditioner, and uncontrollable hot water. Despite these inconveniences, management refused to offer any compensation or credit for the lost days. Eventually, we were forced to pack up and move my 80 and 85-year-old in-laws to a different room after three days of enduring these issues. This lack of accountability from management left us deeply disappointed.