V820RXjanem
June 12, 2024
We have just returned from a 7 night stay and have to say it was an excellent experience overall. I can only find a couple of small negatives to comment on which for us were the bathroom which was a shower in the bath. As my mother was with us and has mobility issues this was not suitable as no grab handle at the correct height and too high for her to get into unaided. Also, the queues to be served at the bars were very long, not enough staff so the waits were considerable. However, other than this the staff are excellent throughout, always helpful and the entertainment team are the best ever, so funny. I will never be able to hear YMCA again without thinking of them. The food at the restaurant and bistro was excellent and the themed nights a lovely variety. We did the a la carte and it was delicious. The pool area was lovely and loads of sun beds no need to rush to get one. A 5 minute walk to shops, bars and the beach I would recommend the hotel for anyone coming to Santa Ponsa and would return if the bathrooms were upgraded in the future.