79 Reviews
Pure Salt Port Adriano - Adults Only
Santa Ponsa|1.97km from Jungle Parc Mallorca
We stayed for 7 nights, 6th to 13th August. The hotel is very stylish, clean and peaceful. We stayed in a Jacuzzi Room on the 3rd floor. The views are fantastic of the marina and beach and the terrace had approx 14 hours of sun a day. If you need shade, there is a remote control awning. The room is very spacious with a huge bathroom. The aircon was reasonable, we did not feel overly hot overnight. The bed is massive and very comfortable. Housekeeping is a very high standard. The restaurant at breakfast and for all other meals is excellent. Food/menu choices are very wide ranging and beautifully presented and tasty. The evening menu was not overly expensive. The waiting staff are so professional and polite. It is obvious that they are very well trained. We also ate at a few restaurants in the marina and they were all great. The shuttle service provided by the hotel is excellent, just message the driver and he is collecting us from the marina in two minutes. However we only knew this was available after reading Trip Adviser, the receptionist did not inform us and we had to ask for the number. The swimming pool is perfect and there is an abundance of sun beds so no need to get up early to reserve them. The pool bar is hit and miss. 50% of the time there is nobody there to serve you. Quite annoying when you are thirsty! The thing that let down our experience somewhat was the maintenance of services to our room. Five minutes after checking into our room water started pouring from the ceiling. It took 20 minutes for the maintenance team to arrive and another 10 minutes for them to fix it, so it delayed our unpacking. When we tried to use the jacuzzi on our terrace it would not switch on. Another maintenance man had to be called to fix it. On two of the seven nights we had no running water, so we could not take a shower or flush the toilet. It took almost an hour for this to be fixed. Additionally over the seven nights we had about 10 power cuts. These lasted up to 20 mins in some cases. Our room keys needed resettting. When we went to reception to get them fixed there was no attempt at an apology. One evening we did get a bottle of wine sent to the room, we assume this was to make up for all the maintenance issues. Overall it is a beautiful hotel, but given the price we paid we should not have to encounter all those issues.
