Where do I start. It might read a bit like War & Peace. This is not a whinge or a moan. Wait until the last paragraph, it will blow your mind. I have tried to keep this an objective and truly honest review of the Bahia Del Sol Hotel, its staff, ammenties, rooms and food. Delusions of grandeur spring to mind. At best a 3 star, at worst a 2 star. My wife and I arrived here on the 1st of September 2024, a day before our wedding anniversary. The only positive thing to happen on the whole trip was the unexpected upgrade of our room from a Quadruple to a Suite. We asked for a kettle on the first day. 6 days in...no kettle. There is a distinct smell of sewage that wofts through the hotel on a daily basis from the street outside. Staff can be friendly if they apply themselves, but most are unattentive and seem put out if you even ask what seems the most trivial on things. Its like they don't want to be there and can't wait to finish and go home. Remember the saying 'Service with a Smile'...It's doesn't exist here. Food and amenities are below average for what they tout as a 4 star establishment. Menu variety is limited and repetitive on a daily basis. Our upgraded room is lovely. Wi-fi is either terribly slow, and I mean slow or non existent. I ended up paying for data roaming as an extra with our provider. It was either that, or acquire a couple of carrier pigeons. We have stayed in various hotels in Santa Ponsa over the years and this is by far the worst. We stayed all inclusive, but were told we would have to pay to use the Skybar on the 6th floor. Why?? Whats the difference between getting drinks at the main bar or the Skybar apart from 6 floors. Maybe you have to pay for the privilege of drinking at altitude? Who knows, your guess is as good as mine. On our previous visits to Santa Ponsa we have stayed in the likes of H10 and the Rey Don Jaime, and would have stayed in either one if not fully booked. Both of which put the Hotel Bahia Del Sol to shame in every way from food, staff, accommodation, amenities and entertainment. The latter of which does not exist in the Bahia Del Sol. It has the potential to be so much more, but it seems, a lack of enthusiasm and leadership from hotel management is taking its toll on staff morale and motivation. Don't approach staff about trivial things, like eggs to have with your salad at lunch or dinner as we encountered 3 times whilst here. There was me thinking eggs were a staple, along with milk and butter, how wrong I was. Bread stale. Soup was on intermittently. I think it all depended on whether the chef on at the time was in his or her happy place. Good customer service within the hospitality sector can be hard to achieve and it can sometimes seem like a lonely career choice. Believe me, both my wife and I worked in it. Most of the staff at the Bahia Del Sol give the distinct impression of being unapproachable. The hospitality market is a competitive one, and often unrewarding. Do all the littl
43 Reviews