Guest User
February 23, 2024
As a manager at a 5 star resort in another country I knew what I was booking and that it was wasn’t gonna be what im used to. I booked this resort because I wanted the authentic experience and I just didn’t want to be reminded of work, but even though the price point was reasonably low, I still expected good service. The sheets were dirty and were never changed even though the housekeepers came everyday. The room was dated and the tiles and corners had years of dirt, as the floors need to be *****ped. The bathroom had no door and was just basic and unclean. I could have tolerated all of that, because again I wanted authenticity, however it was the staff and bad service thereof that really got to me. Firstly, their check in process is dated and the methodologies used are antiquated. Searching through paper in 2024 is crazy. Having to wait for staff to check different rooms because they have know clue what’s occupied or not is even worst and this went on for more than an hour. I would also suggest one or two bilingual agents. Great country, always gonna go back, but not to this resort.