MGallery Hotel Collection Hotels in Santo Domingo

I get my reservation though the sales department. The person I deal with is very courteous, 1. I agree with couple of bad reviews here,,,,, Key issues, room outdated and moist smell on rooms and hallways, ( they are trying to fix the issues with dehumidifiers throughout the floor's hallway.... 2. front desk : they have inexperience front desk agents..... ( looks like no customer service skills training is happening at this location.... 3. to give the benefit of the doubt, this location has what is called club members that are not guest of the hotel, but they use the facility's gym, pool, sauna, and amenities from the hotel. so I think this ism the reason why the front desk and some of their staff lacks of just serv. skills. mix of people ...... and locals that visit or are member of the club are the med high class of the country and treat staff like if they are slaves..... so part of the problem lays in that, they try..... talking about the front desk staff....... 4. other staffs, they think they know everything..... one thing that bothers the most is when someone is trying to cover a fault with an excuse that doesn't even make sense.... please don't BS a Bs'r. 5. Rooms: other than having a moist smell, they lack of insulation ( sound proofing) you can hear everything that is going on on the other room, and when I say everything, is EVERYTHING..... my 11 years old asked me if they were killing someone on the other room..... 6. ammeneeties and restaurant staff, very courteous, and pleasant tried to accommodate me as much as they could possible can...... 7. Staff at 8th floor. they have a cigar lounge up there and more of a pleasant view away from most locals that visit the facility...... 8. if you want to have a nice sleep try executive rooms. everything is different.... by the way THIS IS A VERY CHEAP ($$$$$$ WISE) HOTEL.

What a wonderful Hotel & Resort! Not only does this place provide some incredible amenities and a fabulous Japanese Restaurant but it’s the service that truly delivers the experience. Huge shout out to Olga and Rafaela from the restaurants and the staff throughout the entire Resort for all being so kind and gracious. -R&R

I always love staying at El embajador for the staff. They feel like family, and they all treat you with love and respect. Lucy, the chef on the 7th floor deserves a Michelin star. Years apart from visits she is able to prepare the same delectable dish with the exact unwavering quality of a 5-star establishment. Marty and Yonatan are incredible servers, they will always try to accommodate you with the same love and warmth of family. Carlos Rodriguez the bellhop on the first floor is also great. He is always super friendly and genuine, this is the best staff ever. You will feel like you are staying at your new home.

Personalized service, excellent always with the client's best interest in mind. As the elevators are small, employees would get out of the elevator and walk up or down in order to follow Covid rules.. Breakfast buffet had a huge variety which slightly changed from day to day. Dinner menu is varried and the food fresh and well prepared. Premises are clean the room I had was spacious. Pool on the roof isn't anything to write home about but it's available. I personally found that pool/bar area a little tacky and the drink low quality and expensive. The gym area is outside the building and not the best. I used to stay at another big name hotel, I will go back to the W&P for sure. It was really good value.

I had a wonderful stay, the concierge, Fanyelis and housekeeper Olga did an excellent job of helping my sisters surprise me! I truly appreciated it! Alexis was also great in helping us cross the busy street and even giving walking directions to local places. The pool area was wonderful not huge but great for the space and a lot of seating available.

Overall the hotel is still very good and the environment is really comfortable. I will come to this hotel next time I come to Dominica. And very close to the sea, the scenery is very good

Excellent treatment from Miss Wilkenia, she was always aware of what we needed The view is beautiful, the launge is spectacular, allowing you to take nice photos, the food is very good and meets expectations, definitely a good place to hang out or just eat a snack

The new hotel hardware facilities are very good in the Dormy. The front desk and other service staff are very friendly. The hotel is relatively new. The room is still somewhat decorated.

Greatest hotel experience in Santo Domingo. Good vibes starts from the check in with Jacinto and Jarlin which receive people with a nice welcome smile and kindness, they were very helpful with my requests. Breakfast area with all guys is amazing: Jessica, Franger, Henger, Rafaela, Julio Cesar, etc treat guest with a unique behavior. They really know the definition of customer care and service! And what about dinner at the restaurante,?Ramon and Luis give the best attention to customers, they are very kind and amazing person. STUNNING STAFF!!!