Best Hotels near Parrocchia Santa Maria Assunta, Santomato

Greatly and centrally located near lots of places to eat, have a drink and visit. Parking outside wasn’t too complicated, just find a spot and pay. When we got there we only found one employee who couldn’t speak English and was a bit difficult to check in but regardless he was very nice, helpful and serviceable. He also helped us with figuring out how the parking worked. Room and bathroom were nice and spacious though the mini fridge didn’t really seemed to work. Other than that I pile stay again if I were in the area.

My husband and I stayed for 3 nights and found the hotel to be a bit disappointing. The property itself has potential but is a bit run down. The food in the restaurant was not good at all (we tried breakfast which was fine, dinner was a huge and expensive disappoin**ent). The spa is okay but nothing fabulous. Not pictured in the idyllic looking Instagram photos from the resort is the fact that you are required to wear blue swimming caps (provided). For those of us in North America this is not a standard practice at a spa, and I found the photos of couples enjoying the spa sans blue caps was quite misleading. The heat in our room didn’t seem to work so we were quite cold. We did find the bed and sheets to be comfortable. This property has potential but needs some work to truly be a 4 star spa hotel experience.

Check in was not good. Despite pre-paid the room, at check in they wanted to charge me again and worst of all at the room rate was double what I have booked. They only accepted I have prepaid when I managed to produce the evidence (print out of my booking). Eventually I was told they had mistaken me with another customer with the same name. It was very uncomfortable experience. But to be fair, during the rest of my stay, the staffs were all very friendly.

This hotel was booked by a company I am working for, so I am sure it was booked purely on price as we were quite a large party. I understand that any business coming out of lockdown has a hard job on its hands, but on entering my room, I did feel it was necessary to wipe everything down with disinfectant wipes as everything was quite dusty. Some of my colleagues were unhappy with the cleanliness of their rooms. Following my initial clean down, my room was tidied daily. Wifi is poor, except in reception which has nowhere to sit and work, so if you are here on business, you don’t have any privacy to get work done. Continental breakfast is okay, but I cannot think of anything good to say about the cooked food, except that I have lost weight because I have not eaten very much. We are not allowed out of our bubble, so we have not been allowed to eat elsewhere, but if you can, I would. I have been served undercooked pasta five nights in a row, which tastes of salt, then meat and fried potatoes, which again tastes like it has been preserved in salt. Day 5 and the vegetarians in our group are stiil being served meat which could be considered quite funny, but they were not impressed. Although the staff are very apologetic, it is then replaced somewhat later with a greasy omelette which looks extremely unappetising and lonely on its plate but the soup is okay. They didn't have any sauces or gravy to serve with the food at the beginning of the week so the food tasted very over cooked, salty and dry, but we did get gravy this evening, so it has improved a little. I have been craving some vegetables with my dinner but greasy Salty eggplant is the only option. Oddly, mixed veg is served at breakfast. They dont really understand dietary requirements, so if you are ceoliac, best not chance it. I maybe doing the catering staff a dis-service, because they may have been drafted in from a different occupation, like myself and just doing their best in difficult circumstances. Catering is clearly not their forte. Everyone seems friendly enough.

The property is in a great location for exploring the town and the park and funicular. The hotel is spotlessly clean both inside and out. The roof top pool area is great for relaxing with a cooling breeze and fantastic views of Montecatini Terme Alto. What really made this our best ever Italian stay though is the hotel staff were exceptional throughout. Nothing was ever too much trouble and we were always met with a friendly smile, impeccable service, we honestly cannot remember better customer service from a hotel stay. A special mention for Nadisha whom we primarily worked the rooftop pool bar, this young lady is an absolute credit to the hotel, she is non stop, fluent in so many languages, never stops working and never stops smiling with every guest she meets and takes such wonderful care off.