Guest User
July 12, 2022
My husband and I were unable to arrive on the agreed date due to Covid-19 illness and wanted to change the arrival date within the agreed booking period. We agreed to pay the entire cost of the two weeks reserved, even if we would ultimately only have been there for a week. However, the hostess couldn't be reached at first and it was only possible to reach her after several attempts by email and telephone. When I explained the situation on the phone, the hostess screamed at me right from the start (for no reason) and complained that I was canceling at such short notice (as I said, I didn't know beforehand that I had Corona) and then explained to me, screaming, that she will neither give the money, nor any part of the money back, nor will she allow us to check in a week later and then immediately hung up while I was still talking. Many further attempts to contact both the property and ************ were unsuccessful. The hostess also stopped answering ************ and marked our booking as "no show" in ************ because we were not arriving on the agreed day (as announced). and kept the entire cost of a two-week vacation for two people without giving us the opportunity to simply arrive healthy a week later.
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