Grand Metropark Hotels in Sanya

We booked and paid for a 2-Bedroom Duplex Elegant Pool Villa and did not get it. No-one explained this. The option that was given to us was not too bad, but still I did not get what I pain for. Also, I was told that my deposit would be refunded the same day as checkout but still nothing has been paid into my account.

We stay seven nights in this hotel. There are many positive and negative experience during our stay.🤔 First, hotel is not in seaside don't thing it's near to the beach. You need drive for short time to reach xiadong hai or dadongha beaches and they don't provide shuttle.😲 Hotel view is marina and Sanya city center. They have nice bathtub on balcony. Outdoor pool is little hard to reach but ok. You need to go first floor from second floor loby and take stairs 3 floors up to pool. Biggest problem is, they close the pool so early, 5 pm. And how come they don't supply towels or other stuff on pool site. Normally other metropark hotels provide. They don't even play music or sell some drinks around pool. Second, breakfast variety is good as expected from Metropark hotel chain but it so crowded and there's no enough staff to maintance the open buffet, most times hard to find place to sit and you need to go other saloon where is little away and has just 20 percent of the real buffet and the saloon smells bad air.. Many times, hard to find milk, cups even forks. But there are olives 💛. You can also try their package dinner for two people it was delicious. Thirdly, when we booked seven days the hotel price was reasonable later it get more than double, they did not add two more days with same price we book-in. That was little rude. Front desk was saying, why don't you rent another hotel. So yeah they simply don't want you to stay.👎 And, some days we need to ask to tidy up or room otherwise they will not do it. Many times we call housekeeping to provide use clean towels and tidy up the room.👎 Now let's talk about the most critical side. Hotel is near the clubhouse and night there are some luxury cars horn all the night. You can't sleep while balcony doors are open since 2 am. Those cars horn all night to show up themselves. So if you want little peace don't rent this hotel.,👎 Overall, I can't say the hotel experience is not🚫🚫🚫🚫🚫 worth it's price. I would rent another hotel near seaside but without breakfast and I could enjoy many shops around beach and have breakfast, lunch, dinner etc.