JW Marriott Sanya Haitang Bay Resort &SPA Reviews
JW Marriott Sanya Haitang Bay Resort &SPA
No.32 Haitang North Road, Sanya, ChinaView Hotel Details
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JW Marriott Sanya Haitang Bay Resort &SPA Guest Reviews
4.8/5
Excellent
7519 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(7519)
Positive reviews(7436)
Reviews with photos/video(3589)
Delicious breakfast(847)
Nice sea view(663)
Great swimming pool(662)
Well designed(605)
Perfect for honeymoons(354)
Close to beach(249)
Clean pool(103)
Has play area for children(88)
Negative reviews(83)
Cryptonian
Grand Ocean View King Room
Stayed in Jun 2024
Solo travelers
2 review
Outstanding
Posted on Jun 9, 2024
Good services provided by hotel staff especially the manage in-charge Vivi, always delivering prompt assistance and very considerate. Room is large and clean, although it’s a bit humid since the hotel location is just next to the sea. Good food and amenities as well. Overall experience is good.
Response from Property: Dear Guest, Thank you for choosing us and supporting our hotel. The hotel is dedicated to providing a comfortable and convenient holiday experience for all guests. We hope that we can bring joy and create lasting memories during your stay. Thank you once again for your support, and we look forward to welcoming you back on your next visit!
Henderson
Deluxe Pool Access King
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Apr 2, 2024
This is my second time staying at the Resort and it was just as delightful as I remembered it. We love how relaxed, quiet and private this hotel is. It is perfect for a getaway and winding down. We stayed in a room with its own pool and it was amazing.
Response from Property: Dear guest, Thank you for choosing to stay at JW Marriott Resort Sanya Haitang Bay. Glad to see that the hotel left a good impression on you. Your encouragement will become our driving force forward, we insist on continuous innovation, continuous efforts, to provide you with thoughtful and meticulous service, so that you can enjoy every moment of joy at ease here. Thanks again for your support, we sincerely look forward to meeting you again.
Xiaoqiang2010
Two-Bedroom Family Villa With Pool
Stayed in Jun 2023
Family
6 review
Outstanding
Posted on Jun 20, 2023
Always the best experience with JW MARRIOTT well management. We Had a great holiday here. Last year we stay here 10 days because of covid control. Hope it will never happen again. But anyway we are back here, i think the service is the best in HaiTANG wan.
6/8
Response from Property: Dear guest, thanks for choosing JW Marriott Resort Sanya Haitang Bay as your vacation destination and sharing your stay with us. It is our great honor to make your stay satisfactory and give you recognition of the hotel service. We are committed to providing guests with meticulous and thoughtful service, and constantly enhance the hotel facilities and equipment update and improvement. Thank you again for your support and affirmation. We sincerely look forward to your coming again.
Guest User
Deluxe Pool Access King
Stayed in May 2023
Couples
4 review
Outstanding
Posted on May 10, 2023
Nora很nice
박웅희
Deluxe Ocean View Twin Room
Stayed in Feb 2023
Friends
2 review
Outstanding
Posted on Feb 27, 2023
Very nice view and service. Extremely recommended. Cassie helped us a lot from the beginning to the end. 최고에요!!
Response from Property: Dear guest，Thanks for your comments on this stay. Your affirmation of the hotel room service is the greatest driving force for us to move forward. The guest relations team will provide the most considerate service during your stay. We have been striving to give more guests a perfect vacation experience. We look forward to your return!
AW**
Deluxe Pool Access King
Stayed in Feb 2024
Family
12 review
Outstanding
Posted on Feb 26, 2024
Lele and Scarlett good
Anonymous User
Grand Ocean View King Room
Stayed in Jul 2022
Couples
8 review
Very Good
Posted on Jul 19, 2022
We have enjoyed our stay. Because we wanted to rest and relax in a quite place with the beautiful nature around us. The territory of the hotel is very beautiful and quite. The swimming pool is good enough to relax and cool down. There are many options for late breakfast. The arrangement of the sitting process shall be organized better. Nicole from the front desk speak fluent English, she was extremely helpful!!!
6/10
Response from Property: Dear guest，Thank you for your support and trust in the hotel service. We will continue to adhere to the service concept of working hard and serving carefully, so that you can feel the extraordinary hospitality of JW Marriott Resort Sanya Haitang Bay. Thank you again for your kindness and look forward to your coming again. Have a nice day!
Guest User
Deluxe Ocean View Room
Stayed in Jul 2022
Solo travelers
2 review
Outstanding
Posted on Jul 20, 2022
I had a great stay in the hotel. But that was truly only possible because of the great high-touch support from Ms Cassie. Originally I was unhappy with the room, and she went out of her way to make sure we were moved to a new room promptly. She also arranged for us to have a better breakfast experience, and checked in on us to make sure we were happy with our stay. It’s this level of service quality that will bring me back to this hotel. It was highly professional and appreciated!
Response from Property: Dear guest，Thanks for your recognition of JW Marriott Sanya Haitang Bay Resort. The hotel always strives to create a comfortable and convenient holiday experience for guests, hoping that we can add joy and touching to your holiday. Thank you again for your support and the hotel looks forward to seeing you again!
Guest User
Deluxe Garden View King
Stayed in Aug 2022
Family
1 review
Outstanding
Posted on Aug 6, 2022
Our trip to Hainan was incredible experience for our family. It could have been troubled so badly due to covid19, we got provided the best service from employees in JW marriot from check-in to airport after check out even.
We would like to specially mention thanks to Alex and Cassie who supported and provided best services with warm heart. Both helped in realtime by we chat and support for PCR TEST and ride for hospital even.
Thanks to their effort, our family had fantastic memory.
Response from Property: Dear guest, thanks for choosing JW Marriott Resort Sanya Haitang Bay as your vacation destination and sharing your stay with us. It is our great honor to make your stay satisfactory and give you recognition of the hotel service. We are committed to providing guests with meticulous and thoughtful service, and constantly enhance the hotel facilities and equipment update and improvement. Thank you again for your support and affirmation. We sincerely look forward to your coming again.
Guest User
Deluxe Garden View Twin
Stayed in Aug 2022
Family
4 review
Outstanding
Posted on Aug 4, 2022
It was perfect 4 days in this hotel. Room condition was good. Pools also was clean. Especially, front desk people was kind and positive. Thank you Ms. Nicole! My stay was perfect due to your help included PCR test and looking for kids’ PCR results
Response from Property: Dear guest,Thanks for your support and trust in the hotel service. We will continue to adhere to the service concept of careful work and careful service, so that you will enjoy extraordinary hospitality during your stay at JW Marriott Resort Sanya Haitang Bay. Thank you again for your kindness, look forward to your visit again!
FT
Deluxe Garden View King
Stayed in Jan 2022
Couples
7 review
Outstanding
Posted on Jan 25, 2022
We had an incredible stay at the JW! Upon our arrival we were greeted and welcomed by Cassie, who made sure our entire stay was perfect. The rooms were clean. The breakfast was great. One little thing I would recommend is better quality coffee in the lounge and at JW Kitchen. But besides that we would definitely return!
Response from Property: Dear valued guest, thank you for staying with JW Marriott Sanya Haitang Bay and take your time to leave comments. We’re glad to know that you spent a wonderful holiday in Sanya. Our hotel committed to providing a customized stay experience to every guest. Thank you again for your support, sincerely looking forward to seeing you and your family next time.
Guest User
Deluxe Garden View King
Stayed in Jan 2022
Couples
2 review
Amazing
Posted on Jan 12, 2022
The architecture is beautiful. The garden and pool area are beautifully arranged. The pool is very big and perfect for swimming. Even though the hotel was fully booked it was nice and quiet in the garden and pool area. We enjoyed the delicious breakfast on the romantic garden terrace. The service is fantastic. At the check-in we were greeted by Michael. He is highly customer oriented, speaks very good English and made us feel at home. All in all it was a perfect and relaxing stay.
Response from Property: Dear guest, thank you for choosing to stay at JW Marriott Resort Sanya Haitang Bay. I'm glad to see that the hotel has left a good impression on you. Your encouragement will certainly become the driving force for us to move forward, we insist on continuous innovation and efforts, to provide you with more thoughtful and meticulous service, so that you can enjoy the joy of every moment at home. Thank you again for your support, we sincerely look forward to meeting you again!
Guest User
Grand Ocean View King Room
Stayed in Jul 2022
Solo travelers
8 review
Posted on Jul 12, 2022
Lovely room, the man on the front desk wanted to add my WeChat & then said NO to every request.
Response from Property: Dear guests, thanks for choosing us. We are very sorry that your stay this time is not as expected. We hope that you would like to share more details with us so that we can make timely adjustments according to the problems directly and provide more comfortable experience for more guests and your future stay! Your feedback is our constant motivation to improve our service. Thank you again for your support and understanding. We look forward to your visit again!
Ka Hou
Deluxe Pool Access Twin
Stayed in Jul 2022
Family
1 review
Very Good
Posted on Aug 2, 2022
Great location, nice large rooms, good for family, but food and service is just ok.
Response from Property: Dear guest,thanks for your recognition of JW Marriott Resort Sanya Haitang Bay. The hotel is always striving to create a comfortable and convenient holiday experience for our guests. Your feedback is our driving force. We hope we can add joy to your holiday. Thank you again for your support. The hotel is looking forward to your stay again!
马丽
Deluxe Garden View Twin
Stayed in Apr 2022
Family
28 review
Posted on Jun 5, 2022
The floor in the room was dirty, looks like before the new guests nobody clean it. Territory is green but but some places looks really abounded. Breakfast is poor
Response from Property: Dear guests,Thank you for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with your stay. We would like to extend our sincerest apologies for any inconvenience caused during your stay. We will closely follow up your questions and take measures to improve them so as to provide a more convenient and comfortable holiday environment for our guests. Thank you again for your comments. We sincerely hope that you can give the hotel a chance to choose JW Marriott Haitang Bay again. We believe that you will see our progress next time.
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