Pestana Casino Park Hotel & Casino

Not bad

The reception is super nice and helpful. Room is too old and the bed is not comfortable. The view is nice but I don’t like the breakfast. The service people at breakfast area is rude, and breads & foods are not 5 star hotel level

the best hotel in Madeira

the road go to there is very difficult to go up

On arrival this is an impressive-looking hotel as one designed by a world-renowned architect you would expect. It is in a very good location, overlooking the sea and about a ten minute walk to the centre of Funchal. There are quite a few good restaurants within a short walking distance to the hotel. We received a very friendly welcome from the receptionist who checked us in and any subsequent visits to reception were always friendly by the different members of the reception staff we encountered. So, I am not sure why previous reviews have complained about the reception staff - there was absolutely nothing to complain about! The public areas are all lovely and looked after very well. The hotel is set in beautiful gardens which are also looked after very well and are a lovely area to sit and relax in. There are three lifts but they are small and slow and you do sometimes have to wait quite a while for one or to be able to get into one as they are so small. The rooms are a decent size and are basically ok, but could maybe do with some modernisation. However, I personally found the house-keeping to be inadequate. It did not appear that my room had been vacuumed the week I stayed in this hotel. Dirty glasses were not automatically replaced and I had to wait days for a new shower cap to be left in the bathroom after I used it. This is not the house-keeping service you expect from a five-star hotel. I have read several reviews complaining about the breakfast provided, however, I found nothing wrong with the food/drinks provided. Sometimes food was not replaced very quickly, but other than that I personally think there was something for everyone and this is from a fussy eater!! We did not get any drinks from the bar in the evening after reading complaints about this on other reviews. A service charged is apparently slapped on the price despite having to go up to the bar, waiting for the drink and taking it back to your table yourself! There is a warning I would like to give and this is not to do with the hotel but the other guests. We came across a lot of extremely inconsiderate behaviour. This ranged from slamming bedroom doors at all hours, to people watching videos in public areas with the volume up, and making video calls in the public areas where you do not only hear their side of the conversation but the other as well - this is not conducive to a relaxing holiday. Perhaps the worst though was fellow guests lying out on furniture in the foyer and some guests even sitting with their feet up on tables. I have never witnessed such bad behaviour in a hotel before, and hope I do not come across it again!