Guest User
April 12, 2024
During the Chinese New Year, we went on a family trip. We wanted to have a leisure trip and didn't change hotels. We booked a 6-night stay based on the good reviews. To be honest, it was not cheap. Let me tell you about the stay experience. The flight from Osaka to Hokkaido was delayed at first, and then it circled over Hokkaido due to weather reasons. It was said that it might not land. Fortunately, it landed safely. We booked a driver to pick us up and went directly to the hotel. We contacted the hotel in advance and were told that we could enjoy dinner if we arrived at 8 o'clock. We arrived at 8:05 and were told that dinner was over... It was really speechless. We were hungry and cold in the winter and just wanted to drink some hot soup. It was not humane at all. The next day, we wanted to go to the city to take public transportation nearby but failed. When we returned to the hotel, we found out that the hotel had a free shuttle bus to and from Sapporo (we didn't tell you when we checked in)!!! Then we booked a bus to Sapporo for 2 days. On the fourth day, we arrived downstairs on time and the bus said that we didn't have a reservation and couldn't take it... It was so outrageous that we watched the bus drive away in front of us. I didn't enjoy the dinner from the first day. The time was fixed (no waiting if you were late). I felt so wronged that I decided to check out. I negotiated with the manager in Japanese, but he said the agent didn't agree to refund the 2-day room fee. Ctrip was also trying to coordinate, but the result was not satisfactory. I will never stay here again. Choose carefully
Original TextTranslation provided by Google