Guest User
February 20, 2024
The bad impression I had during my stay in Japan this time and the bad impression I had on Japanese people were all due to this hotel.
1. Check-in: We were very tired when we arrived. We didn’t expect that it would take a long time to register at the front desk. My family suddenly broke a bone before they came. I asked if I could refund the meal fee? The front desk worked for a long time, but the answer they gave us was no, and then they asked us if we could not provide that meal. No, after we paid, who will give you less for your face? Our whole family ate the extra meal.
2. Meals: Our two children couldn’t eat a single bite of breakfast. We stayed there for two days and thought they would try some new things. But except for the side dishes, everything was exactly the same. I don’t know how this hotel manages to make people feel so full after just one bite of breakfast that they can’t eat anymore. Dinner was just average, just a big beef leg, cut and eaten like this, no wagyu, no wagyu. What’s even more incomprehensible is that the morning coffee was actually made from instant coffee powder, and the big coffee machine turned out to be a fake!
3. Soup pool: quite small, with one pool indoors and one outdoor. The outdoor area is narrower, not the kind of native outdoor area, and there is no view of the scenery.
4. Service: This aspect is the most incomprehensible. The next day I was able to leave at eight o'clock to catch my flight, and then I made a reservation at the front desk for a time slot at 7:30 the next morning, but was told that it was full. Then we said we would eat at the earliest time slot at 7 o'clock, and the waiter told us without thinking that it was full too. what? Do so many people really have breakfast at seven o'clock? The middle-aged male waiter spent a long time using the computer without knowing what to read, and spent fifteen minutes ordering breakfast to no avail. The local friend who sent us off waited with us for a long time. He couldn't stand it any longer, so we communicated with him in Japanese for a long time. The waiter worked on the computer for a long time and said it was ready at half past seven. When we had breakfast at 7:30 the next day, we found that there were only a few tables in the huge buffet! ! I was really puzzled and found that the Japanese were really bad and secretive. When we finished eating and were about to leave, the chartered taxi driver said that the car was broken down and asked us to take a taxi ourselves. We took five Uber rides in the mountains and there wasn’t a single car! Finally, we asked the front desk if they could call a taxi service for us, but were told that this service was not available! what? You tell me that this service is not available for a room that costs 5,000 yuan a night? Domestic express hotels have better service than this.
Summary: I have never given a bad review to a hotel since I was a kid. This time I couldn't bear it anymore. This is a relatively expensive room I booked on Ctrip, but I received the worst service. It also destroyed my misconception about the good service in Japan. I discovered more and more the indifference and hypocrisy of the Japanese.
No wonder when I booked the hotel a month in advance, all the other hot springs nearby were fully booked, but this one only had rooms, so everyone still understood. So I write it down for everyone to avoid lightning.
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