Primo Capitol Hill Studio

By far the WORST experience I have ever had. Had a bad experience before even getting into the apartment. Clearly stating on-site parking which was my main reason for booking. There was zero onsite parking, hosts didn’t even respond when I asked where on-site parking was. Street parking took 45 minutes to find it only to find out it’s a 4 hour maximum time limit. Now for the apartment, where to start. It was TERRIBLE the bed seemed like it it had a hole in it, it was so uncomfortable. My kid, my wife, and myself all had sore backs the very next morning. To top it all off the heater stopped working and I got sick!! Square footage postage was inaccurate. Overall gross. It was so bad that I booked a hotel for our remaining days. I felt so uncomfortable in this apartment. I reached out to the host and they were not responsive, not understanding, not helpful whatsoever. I reached out to orbitz for the issue and requested a refund for the days we did not want to stay. They couldn’t get a hold of the hosts. Ironically, the day the stay was supposed to end the hosts reached orbitz and denied refund. This was by far the worst stay I’ve EVER had. Stay far away from this place. Hosts just want your money and will continue to take advantage of travelers. DO NOT RECOMMEND!!!

The unit itself was outstanding. Very clean and in a great neighborhood of Capital Hill very close to restaurants. It is on the 5th floor and has great views from inside the unit and the rooftop, although the rooftop was not set up yet for the summer. Bed was very comfortable. I had a hard time finding the FOB when I got to the room. It was in small cup behind the door. We had an issue of the elevator not working on the 5th floor, not a big problem for us, but could have been for someone older. I know there were other people on the floor so it was curious it wasn't repaired sooner. I had to work in the room for two days....more comfortable chairs around the table might be nice. Big problem was *******. The map placement on their web page was wrong. I was looking for a place that showed 2 blocks from my son and it ended up being 1.5 miles. It shouldn't be to hard to implement a Google map solution. There is also not any parking on-site, but road parking seemed to be available even though I didn't have a car (I walked 1.5 Miles to my son's place :-( ).

Clean

We booked this hotel for my aunt so she can stay the night. Everything was fine up until actually getting to her room. She said the elevator was broken and her room was on the fifth floor. Mind you she’s in her 60’s and climbing 5 flights of stairs isn’t ideal especially when she came tired. It would of been nice if they tried to accommodate her to a room on the first or even second floor but the 5th? Also, she’s a veteran and there was nothing offered for her like other places usually do…

We were unable to get into the property, ever. We were booked into a different hotel for the entire visit