Guest User
May 22, 2024
The location of the hotel was in close proximity to Pike St Market and the water. Many things were walkable. Aesthetically, the hotel looked good. Unfortunately, I experienced many issues that drove the poor overall rating of this hotel. First, I had to change my arrival due to a cancelled flight. I notified the hotel and they said they would move the reservation and all was fine. I showed up and accessed my room. It was over 80 degrees in my room and i called for maintenance. They came several times, but were unable to resolve the issue and just gave me a tower fan to use to try and sleep. I am a World of Hyatt member at a higher level and did not receive any of the standard items I usually receive such as upgraded room location, two bottles of water daily, upgraded internet, etc.. Upon leaving, I received my hotel folio via email and when reviewing saw they charged me for the additional night that I was not there along with all fees for that night. When I contacted the hotel, they said it was a no-show charge necessary for me to maintain my reservation. They never communicated this to me when I checked in and asked, not when I checked out. Very poor communication and not very willing to remove any charges, even though my AC was also out during the stay. Overall, I will not stay here the next time I'm in Seattle and there are many other comparable options in that area that I would recommend.