Ramee Grand Hotel and Spa

The room is large and clean, I had one issue which you can hear very clearly the sound of neighbour when they go to the bathroom 😏. Breakfast need huge improvement, not for 5 stars hotel at all, very basic choices.

The hotel is in very nice location , there is alot of shops and cafes near the hotel , But some single rooms has glass door for bathroom which alows the sun to enter , so if you are willing to sleep in the morning , you couldnt ,

Nice hotel if you like lively or loud music vibes the whole time. Several loud music restaurants and bars I felt it’s too much. Overall not bad

After seeing the Facebook advertisement for the Iftar Buffet, I selected the 'Lemon Tree Restaurant' at the hotel to have Iftar with my family. Sadly, though, I made the incorrect decision about where to break my fast. Very poor food taste and quality. Even sweets, which are a must during Ramadan, this is the worst iftar I have ever had during this Ramadan. The day we were at the hotel, I assume they had an iftar treat for the staff and their families as well. The executive chef and most of the staff focused solely on their management and did not pay attention to the guests who really paid to have the Iftar. The management's iftar tables were served special dishes by the executive chef. Which were not in the buffet. Upon asking, the executive chef refused to give me the same dish because it does not include the Iftar. At top hotels, typically one person is available to serve Arabic coffee at every Iftar buffet. However, the Arabic coffee bar next to the pasta station in Ramee was unattended and unclean. Additionally, the manager had already devoured most of the food when I arrived at 6:15 p.m. The staff members took a while to refill food since they were too occupied greeting their managers. In my opinion, if the Executive Chef wants to scratch the higher management back, he should close the restaurant for outside guests on the Staff Day. Furthermore, Small soy sauce plates are not presented at Shushi Station for use with soy sauce and wasabi. When I asked the staff, they gave me a paper coffee cup to have soy sauce. Additionally, in that lavish buffet, they had some Indian curries, but when I asked for roti or naan, the staff asked me to have regular bread with the curries. And at the bread counter, the bread was not fresh at all. In this case, I really wonder how they got their start at this hotel. The Basement parking area is extremely dirty and smelly. Having a lavish buffet with a beautiful atmosphere and nice Arabic music was a plus point.

Disappointed with my stay at what is marketed as a 5-star hotel. Faced multiple issues including non-functional amenities, lack of cleanliness, insufficient lighting, and a slow service team. The staff’s attitude was far from welcoming. Expected much more from a reputed establishment; save your money and look for a real 5-star hotel that delivers the promised services and an enjoyable experience.

Upon arriving at the hotel yesterday, we have encountered some unpleasant experience last evening in the elevator where a drunk guy annoyed me and harrseted a girl hence we have decided to leave the hotel today though we were supposed to check-out on Friday.we did the bookings via *******, we have asked ******* to return the money of the remaining days but they refused becuawe the hotel did not accept to refund the money thought we have contacted the hotel management but unfortunately they did not understand our position and they did not cooperate. Both ******* & the hotel are not recommended.