NH Milano 2 Reviews

This place was set out a bit confusing. The hotel staff tried to not accept my ID I am foreign and in my country we use a app for ID and she wanted a hard copy which I don’t keep anymore since we don’t use hard copies. Another worker had to step in and accepted my ID. I found some hair in the shower room aswell and you have to pay for the stuff in the fridge. I was expecting it to be more nicer since it had good reviews

Good experience in the hotel

Breakfast is very good.

Convenient transportation. I remember that I got off the No. 60 bus and walked a few steps to the hotel. The front desk looks modern and provides free disposable slippers, but the room is extremely old. The carpet in the room feels very dirty and has a lot of stains. Some carpets even feel moldy and I don't want to step on them. The corners of the bathtub in the bathroom are also very dirty. The whole thing is that old yellow. The air conditioner is a fresh air system. The sound is super loud, and it will stop after a while and then suddenly start again. So people who sleep lightly should not book it. The sound of the air conditioner is super loud every time it is turned on. Fortunately, I only stayed for one night. I really don't want to recall it. I feel that my phone will be dirty when taking pictures.

The room is clean and the surrounding environment is very good.

The room had a strong odor, which could not be dissipated even after opening the window. I asked to change rooms, but I stayed for three nights and was not given a new room until I checked out. It was quite bad.

The environment is comfortable, quiet enough, and clean

It's a little far from the city, but the environment is very good, the room with balcony has a beautiful view of the garden!

Very nice clean place in a nice location , Very quiet location very convenient

This is a wonderful hotel located in a quiet residential area. However, it is a flaw that there are extremely few restaurants and shopping places nearby.

Spent one night as a stop-over during a solo trip. The simple room was adequate though rather dated (for example, the shut-out curtain rail was broken; the ventilation unit so loud it was impossible to keep on during the night) and small. Bathroom ok and location relatively quiet. Didn’t spend 15 € more for the breakfast.

Extremely bad hotel , hotel staff and services. Theft of e book reader ( kindle) in my room. Hotel reception manager Diego was super unsupportive and threatened me in the spot . No support provided to help with the luggage from room to taxi stand - and was threatened that if I don’t come down - the taxi will leave. I was told that they can’t help me with luggage , and it’s my problem on how do I come down. When I requested the night before - the reception promised me to help with the bell boy services . This morning I was told that since I am leaving at 630 am in the morning - we don’t provide such services before 7 am - so Diego doesn’t know why his colleague promised for help and he won’t help at any cost. When I complaint for the theft- the hotel didn’t know the process to handle complaint , and was told if it is stolen - there is nothing hotel can do about it. They don’t have any process to handle such complaints when housekeeping steals thing . Highly recommend never to use this hotel - in fact when I asked full name of the manager - I was denied the request and was told to leave as hotel won’t give full name of manager or the reception manager . Extremely bad experience-

Hotel rooms are 'oldish', bathrooms need a refreshing job as well as room, very old style. Cleanliness is good. Terrible experience with air conditioning: very noisy and not effective. Curtains are efficient but light is entering anyway in the room from upper part of the window frame. Personnel very kind and efficient. Room 203

Great location and premises accompanied by excellent service and customer care will make us visit again.