The location of the hotel was relatively pleasant - close to eateries, convenience stores, pharmacies, and only a 20-minute drive from JPO. The hotel team's service was not too bad. They were friendly, as helpful as they can be given that they needed to make do with the product they were working in, and responsive. Though, there was one of them who was a trainee that didn't have any sense of being helpful whatsoever during my check-in. I booked a family room (x1 queen bed + x1 single) and a deluxe double (x1 queen bed) for the long weekend. Both rooms smelled funky, like it hasn't been occupied for a while. The windows were dusty, there were minor dirt stains around the edges of the sink head, the sink and the corners of the mirrors and not to mention the clog in the shower's outlet. The 'table' that was provided had black dirt stains at its slits and nooks. The double deluxe room that my parents were in apparently didn't have a window even. Not too sure if it was because we were there for a public holiday weekend, but I would expect my room to be made up with amenities like the shower gel and shampoo topped up for a 3D2N stay. Though, we were brought some when we called the reception. The air-conditioning in my room was very noisy, but at this point I was lucky that it was working and wasn't leaking. The banging of doors in the mornings were unbearable. It sounded like someone decided to open the room doors and left them to close by themselves on purpose. Oh, did I mention the WiFi? Well, it was pretty much non-existent. We tried to connect to a few of them a few times and it either says ”unable to connect” or ”incorrect password” and I'm sure it was the right password because they got it printed on their keycards. We made a call to the reception, and they were helpful with getting the connection to stabilize again and made sure to call me once it has. But it didn't last long. When they say free parking, they're not wrong. The fact that the hotel is made up of shop lots, parking is minimal in front of the hotel and it usually gets packed at breakfast and during dinner time. So I'd suggest either walking around that area or taking a Grab if you'd need to go a little further away from the hotel or risk losing your spot. In summary: 1. Not-to-bad location. Eateries nearby, convenient. 2. Hotel team is helpful 3. Rooms were horrendous 4. Definitely NOT returning.
108 Reviews