Beverly Hotel Batam

Dear hotel management We stayed at the hotel from 23rd to 25th June 2024 We Booked 3 Room's all together , via *TRIP.com* As per booking No stated below *********** , *********** , *********** . To be honest your hotel looks so great, welcoming and exclusive from the outside but on the contrary we were really disappointed with few things. 1.our room towels were so smelly and looked blackish and as such we have to use with no other alternative than we had to use our own disposal towels. 2. The airocond side was so dusty and sorry, kindly do your own checked to verify, we can see it visibly. This can cause environmental hazard and serious health issues.Not safe place for kids . 3. During breakfast, though we arrived on time and we noticed that the breakfast was still not ready and as you kitchen staff have yet to heat up the food. Other guests also still hesitate take the food because the food was very cold and still not ready to be served for consumption. The staff at the egg station was not there and we went to the receptionist to enquire for help nevertheless most of us chose not to eat because it was running late due to the delay. 4.The choice of food for breakfast is really not that much as compared to the price laid and my strong recommendation is to kindly add variety to the menu. Your kuih -kuih (deserts ) was still haven't ready to be served. 5.Regarding the KTV, honestly is very nice but is does not meet the current standard with no You tube and and blootooth service. It is still locked in its old system with limited choice of music with limited selection. My recommendation is that there should also include like other batam KTV to upgrade the system in bluetooth and youtube technology. 5.Honestly the internet service was good I really appreciate for that and the front desk was very nice. 6.I hope u guys should improve if considering for long term Last but not least we are to enjoy our holiday in a cosy ambiance and our enjoyment should not be curtailed and hampered by such problems. Hope u look into all these matters for investigation and improve proposed because some of our friends planned for wedding event. This gonna cause issue for then Thank you Regards, Siva

Nothing special

Simple if you are not looking for high end hotel. Breakfast was below average. Although staffs were all friendly and nice. Will not go back again. But for those who don’t mind services and looking for cheap hotel, this place can meet your expectations.

this is a hotel for air lion air crews n pilots so it is decent. staffs ok, amenties ok. cleanliness ok. good for business trips n family. big room with bath tub for deluxe type. air con duct need vacuuming else the rest are ok. quiet as nearby no shopping within short walking distances but it is near majority of malls n nagoya. value for money. will come back again if price stay the same range. breakfast buffet decent. nasi goreng and egg station are good. room service price is cheap enough.

Nice quiet place .good friendly receptionist

Staffs are very friendly and helpful. Hotel is near to Grand Batam Mall and Nagoya by Grab. However, room cleanliness could be more better. Overall is Good.

It was an excellent stays for me and my family. Staffs are nice and friendly. Very eager to help.

Overall experience was excellent, just the facilities of the room need to improve, the TV cannot watch clearly, kettle rustic need to change, bathtub and toilet needs to improve. Staff was friendly and helpful. Gym facilities is great, and filter water to the guests.

Located 1.1 miles from Nagoya Hill Shopping Mall, Beverly Hotel Batam offered 4-star accommodation in Nagoya and has a fitness corner and swimming pool. Generally the staffs provides excellent services. We are enjoying free wi-fi within hotel. However, the 24-hour room service massage was not available during Hari Raya Haji. Price is good with breakfast. Unfortunately, no free shuttle bus to nearby shopping malls. Therefore, we have to pay private driver for fetching us during this 3 days 2 nights trip.