Rajavilla Lombok Resort - Seaside Serenity

Rajavilla Lombok Resort - Seaside Serenity Reviews

Rajavilla Lombok Resort - Seaside Serenity

Jl. Raya Senggigi No.8 Km 8, Senggigi, Batu Layar, West Lombok, Senggigi, IndonesiaView Hotel Details
Rajavilla Lombok Resort - Seaside Serenity
Rajavilla Lombok Resort - Seaside SerenityRajavilla Lombok Resort - Seaside SerenityRajavilla Lombok Resort - Seaside Serenity
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Rajavilla Lombok Resort - Seaside Serenity Guest Reviews

4.4/5
17 review
Verified reviews
Location4.4
Amenities4.4
Service4.3
Cleanliness4.4
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All Reviews(17)
Positive reviews(15)
Reviews with photos/video(3)
Negative reviews(2)
BCM
Suite Lagoon
Stayed in Dec 2023
Couples
18 review
5.0/5
Outstanding
Posted on Dec 18, 2023
So nice place... and all of staff very kindness. Smiling 🌝 face.. room condition is very cleanning and very comfortable.. breakfast also perfect ..we must love it also.. swimming pool also beautiful Thanks aot
Travelista81
Deluxe Ocean
Stayed in Dec 2023
Couples
22 review
5.0/5
Outstanding
Posted on Dec 17, 2023
Beautiful resort! rooms are clean and have nice view from balcony just like pictures on trip. can swim on beach but you can hear the waves fm balcony and bday dining area
Mohamed El Bousmaqui
Suite Ocean
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 21, 2024
Everything was perfect
Svetlana
Suite Lagoon
Stayed in Aug 2023
Couples
8 review
4.2/5
Very Good
Posted on Aug 15, 2023
Nice place, stuff is very kind and helpful
Khoirun Annisah
Deluxe Garden
Stayed in Dec 2023
Friends
30 review
4.2/5
Very Good
Posted on Dec 25, 2023
This hotel is genuine, the view is really good, the beach is cool, but the beach is not private. Then the crew there didn't seem like they were fully equipped. Looks like I'm still confused about that. But it pays off with the sunset view there
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Guest User
Suite Lagoon
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Very happy to be able to stay here
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Lunkechuangwuer
Deluxe Garden
Stayed in Jun 2023
Friends
13 review
4.0/5
Very Good
Posted on Jul 12, 2023
The location of the hotel is very good, in the bay of Sengigi. When checking in, registering at the front desk felt like playing a recording, with no emotion. The room is not big, and it is very convenient to have a special laundry room. You can see the sea when you go out, and the breakfast is self-service. It's rare to be able to help yourself without many people. The scenery is superb, and the sea breeze is very comfortable.
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Guest User
Stayed in Apr 2024
Other
0 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Geeat location ,facilities ,swimming oool, rooms are very cleanand comfortable, staff is so frienly and helpfull, Dinner at the reatoran was also very delicious, Sani from the eestoran served well. I would came back again. The resort is sea front. the sea was not so vave.
Fred
Stayed in Dec 2023
Other
2.0/5
Posted on Dec 29, 2023
The room I stayed has - Poor internet connection. The internet TV kept lagging. Forget about watching TV. One of the reasons I decided to upgrade, however both rooms have the same problems. - All the TV programs need to pay, even the local Indonesian Channels, however the technician managed to come over to resolve. However, only local channels and a few internet channel is available, in the end due to the poor internet connectivity, its as good as not watching (see above comments). - a faulty electric kettle. There are rust inside the kettle. Seem like no one has used it due to the condition. - no drinking water provided. I have upgraded the room and the previous room has drinking water provided. - no shampoo and soap top up. I needed to wait for the room service to provide before I can have my shower. The pavement lights on the stairways towards the pool area was not well light up. I missed a step going down at night and almost fell. During the day time I see that some of the lights along the steps have exposed wires and faulty. Service is very good and I slept comfortably.
Guest User
Stayed in May 2023
Other
0 review
5.0/5
Outstanding
Posted on May 10, 2023
Guys, thank you a lot for our comfortable stay at yr hotel. I am from Russia and I took mom with me to see and explore beautiful Indonesia🇮🇩. We were staying for 5 days in May 23 at Deluxe Ocean View. Both of us did enjoy our stay, especially: 🌟the very hospitable and attentive personnel. Guys, 5 stars to you and our special thanks to those at restaurant: Sunny, Wowan, Habib, Arman and sending our yummy thanks to the Cook🙏(Sorry if I misspelled yr names) You are doing yr job greatly: very considerate, heartful and super helpful😇 We were ordering meal from the restaurant and it took Max 30 mins to get it delivered and again thanks to Sunny and Wowan and great Cook; one day they even put extra Krupuks as they noticed that I liked those. Hearty thanks to the Girls at reception! (Don't remember the names 😏) Super beautiful and helpful🙏 🌟the territory is nice: with nice views plus a great big swimming pool with all the necessary facilities 🌟cleanliness of rooms and a good quality of furniture, bed linen! Clean, tidy and very charming to stay in rooms and enjoy time in the quite spacious balcony (of our Deluxe Ocean view) 🌟AC is working greatly Bad things/ Disadvantages 👎and things to improve: ⛔ there was No internet at all - so I could not do my distant work and lost money bcz of that((( (We were said that this was on the whole island.. some problem but anyway NO WiFi and ⛔No Working TV set as it's work depends directly on work of the Internet ⛔some corners on the territory are not clean and with some old shabby, not used stuff.. for example, spa zone is closed and dirty downstairs as not in use. ⛔the beach line is super small and some rubbish there as locals come to it and leave garbage😔 and it is totally impossible to swim cause we were said that there are tides and waves and that's why it is not safe
6/17
Excursion18374927768
Stayed in Dec 2023
Solo travelers
5.0/5
Outstanding
Posted on Dec 20, 2023
Very good friendly service clean room 6 pools good breakfast included bar stall v good only Bintang no cocktails or wine or spirits Bintang expensive small 60000 large 80000 plus plus but cold very low occupancy in low season but well priced
Lee
Stayed in Nov 2023
Other
5.0/5
Outstanding
Posted on Nov 19, 2023
The staff are truly amazing, Rooms latge with a shared pool dor the adjoining room. Which was empty so we had it for your own use. Overlooking the water.
Guest User
Stayed in Sep 2023
Couples
0 review
5.0/5
Outstanding
Posted on Sep 22, 2023
If you want a peaceful and having a relaxation whether its for family and friends this place is perfect... you can have your own pool. The staff are amazing and helpful....... bed and room are so spacious.......... a good value for the money.
Vinay
Stayed in Oct 2023
Other
5.0/5
Outstanding
Posted on Oct 23, 2023
Nice staff and a good pool. The rooms are quiet and the beds very comfortable
Guest User
Stayed in May 2023
Other
0 review
1.0/5
Posted on May 13, 2023
Most horrible place I have ever been. We stayed (unfortunately) there for 12 nights and literary every day we had a lot of troubles with our room. Sewage water came out the toilet over our stuff, food is bad, the airconditioning didnt worked and leaked, animals in your room, broken doors and I can go on... I seriously advise you to not stay at this place. Really not worth the money. The staff, especially the director of this place is very rude and didnt offer a descent compensation for the trouble because the hotel is broke and having a bad economic position. Just stay away there.
Response from Property: Dear Y7910ZItiffanys, Thank you very much for your review. We are sorry that your stay did not meet your expectation. Upon your check in we found your door need to be closed with a little power and your boyfriend was ok with this, but we want you to have an enjoyable stay, so we called our technician right away to fix the door. While waiting for the door being fixed, we provide you with a free dinner at the restaurant to compensate you for the inconvenience. For the gecko found outside of your room, we have to move your room while our pest control team try to catch it, and for this, we compensated you with a free tour on the next day. We feel unfair that you said our food is bad but you did not tell us anything about it and we thought there was no problem when you are spending 10 days dining at our restaurant out of your 12 nights stay. We also feel unfair when you did not mention numbers of compensation we have given you: the free air port transfer, free drive to hospital in Mataram, 3 free nights and also free 1 day tour. Again, we are sorry that your stay in our hotel did not meet your expectation.