Tourist45357459005
July 3, 2023
What kind of hotelier obliges elderly guests to hang around in the street for 40 minutes in 32°, waiting to be let in ? This kind. The website on which we booked confirmed reception operating between 7 am & 3 pm. A fancy plaque over a key pad in the doorway re-confirmed this. It doesn't. We arrived exactly at 2.40 pm - door shut. We rang four times the number on the plaque - answerphone & after 40 minutes a woman bothered to respond to it. To all remonstrations she replied I cannot hear you. Eventually she gave us a code & we got in. We took the lift - already occupied by a pile of dirty laundry - to our room. There are 6 steps from lift to the room. The next morning, smiling a welcome from the lift, was the same pile of dirty laundry ( see snap ). Asked in reception - a girl preparing the breakfasts - how to get in touch with the manager - an owner/ manager, we were told. She gave us an elegant card with the hotel details but no name. I asked for the name : the girl replied that she was not allowed to give it. ( the answerphone episode already made clear that the phantom owner/ manager, if this was she, didn't want anything to do with us ). Notes to help you decide: 1) The hotel website claims a fridge in the room : there isn't 2) The bathroom needs a good scrub : black & brown mould growing round shower & pedestal of washbasin. Very dim lighting helps to obscure all this. 3) Empty box for tissues 4) Shower head fi**ent leaks 5) There is one ( German ) television programme & no programme guide 6) Some power points don't work . there was a scary flash behind one of them 7) Hanging space for midgets 8) The extra pillows - awful polyester filling - had np pillow cases 9) The hotel website claims a buffet breakfast - it isn't. It is brought to your room on a tray. And it is mingy : a small cup of coffee & mug of tea, both tepid. Croissants, however, very good Our two nights here would have in any case been quite enough. We left at midday : the two receptionists ? /cleaners gave the game away by saying that they would be shutting up the shop as soon as we'd gone. A pity. The rooms are large & quite tastefully equipped. The air-conditioning works. The situation is quiet. Without the grime & the systemic neglect, this place could be really something.