Hidden Cliff Hotel and Nature

Hidden Cliff Hotel and Nature Reviews

Hidden Cliff Hotel and Nature

Yeraehaean-ro, 542, Seogwipo, Jeju Province, 63536, South KoreaView Hotel Details
Hidden Cliff Hotel and Nature
Hidden Cliff Hotel and NatureHidden Cliff Hotel and NatureHidden Cliff Hotel and Nature
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1 night

Hidden Cliff Hotel and Nature Guest Reviews

4.4/5
Very Good
103 review
Verified reviews
Location4.4
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(103)
Positive reviews(101)
Reviews with photos/video(40)
Awesome stay(32)
Great swimming pool(30)
Friendly staff(25)
Awesome rooms(15)
Loved the view(11)
Has an infinity pool(10)
Delicious breakfast(10)
Great location(6)
Negative reviews(2)
Guest User
Deluxe Twin Room with Panoramic View
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Fantastic Stay with an Amazing Breakfast Spread! There were fresh pastries, a selection of fruits, cereals, and hot dishes that catered to both Western and Asian palates. The made-to-order omelet station was a favorite of mine, and the fresh juices and barista-style coffee were a great touch.
Response from Property: Thank you for using our hotel. We're so glad you enjoyed your breakfast. We are especially pleased to hear that you enjoyed the omelette station, fresh juices, and barista coffee. Based on your valuable experience, we will continue to strive to provide more satisfactory services in the future. We look forward to the day when you visit us again, and we hope that only good things will always happen to you. thank you
Annie
Deluxe Twin Room with Cliff View
Stayed in Oct 2024
Family
12 review
3.5/5
Posted on Dec 12, 2024
It is a nice hotel but I was expecting it to be a nicer hotel with bigger rooms. Location was a bit out of the way of attractions. I was a bit disappointed that I was not able to get my free drink (coffee) which they advertised, because the coffee shop was open at a certain time only.
Response from Property: Thank you for choosing our hotel and for your valuable feedback. We are glad you enjoyed our hotel and apologize for any inconvenience this may have caused. We will improve on the fact that the room size and location did not meet expectations, and the lack of information about the coffee shop's operating hours. We will strive to provide better service regarding free coffee. We will do our best to provide you with a better experience in the future. Thank you again for your valuable feedback. have a good day.
Guest User
Deluxe Double Room With Cliff View
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Very nice and clean, highly recommend.
Response from Property: Thank you for using our hotel and for your warm words of encouragement. Our executives and employees carry out sincere maintenance every day to ensure cleanliness. We are glad that our sincerity has reached you, and we are very happy to recommend you to other customers. I wish you only good things and I look forward to seeing you again next time. thank you
Adam Yates
Deluxe Double Room with Garden View
Stayed in Jan 2024
Couples
17 review
4.5/5
Great
Posted on Feb 15, 2024
A really nice hotel with very large and comfortable rooms. The heated pool was nice even during a slightly chilly February breeze! Two nice restaurants and a nice bar bear by but everything else is a 20-30 minute walk away. We booked this as it was directly adjacent to the olle trail we were walking g during our short break (olle 8 - photos are of the walk) Will certainly be back
Response from Property: Thank you for your valuable review! I'm glad that you had a pleasant and satisfying trip. Our accommodation will continue to strive to provide friendly and caring services first from your point of view. I hope you only took good memories and I hope we can be together again next time.
Holidayzz
Deluxe Double Room with Garden View
Stayed in May 2024
Couples
8 review
4.5/5
Great
Posted on Jul 3, 2024
Relaxing serene environment to take a break. Beautiful infinity pool in the middle of the mountain. Great, attentive service. Walking trails were a little strange. But otherwise, very nice stay.
Response from Property: Hello, thank you for visiting our hotel. We are very pleased to hear that your stay at our hotel was comfortable and relaxing in a tranquil environment. We are also very proud of the fact that our customers were satisfied with the infinity pool located in the middle of a beautiful mountain. Regarding the unfamiliarity of the trail you mentioned, we will look for ways to further improve it. We are always trying to provide better service to our customers, and your valuable opinions are of great help to us. We will continue to strive to provide the best relaxation and service to customers who choose our hotel. Thank you once again for choosing our hotel, and we look forward to your next visit. thank you
Guest User
Deluxe Twin Room (3th or 4th Floor)
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 30, 2024
very good!
Response from Property: Dear Sir/Madam,Greetings from Hidden Cliff Hotel&Nature!We are glad to hear that you were satisfied with your stay. We are always trying to provide good service to our customers. We will welcome you to the ever-growing Hidden Cliff Hotel during your next stay. Have a good day. Thank you
Guest User
Deluxe Double Room With Cliff View
Stayed in May 2024
Couples
3 review
4.5/5
Great
Posted on Jun 24, 2024
The hotel was very nice, room service was great and the pool party was fun!
Response from Property: Hello, thank you for visiting our hotel. We think it will be a fun day thanks to your good review. We are proud that your stay at our hotel has been a good memory, and we will always strive to become a hotel that strives hard. We hope you will visit our hotel many times in the future. I hope you have a nice day. thank you
Guest User
Deluxe Double Room With Cliff View
Stayed in Apr 2024
Couples
1 review
3.2/5
Posted on May 7, 2024
good good
Response from Property: Dear Sir/Madam, Greetings from Hidden Cliff Hotel&Nature!We are glad that you left with good memories from our hotel. We always try to show our best efforts and hope that you will use our hotel again next time. Have a nice day. thank you
냐옹
Deluxe Twin Room with Garden View
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Thanks to the friendly staff, I had a good rest~ There is a walking path next to the hotel and the breakfast was delicious.
Original TextTranslated by Google
Response from Property: Hello Kongnyang! Thank you for using our Hidden Cliff Hotel & Nature and taking the time to leave a comment. We are so happy that you had a comfortable time. We are also happy that you were satisfied with the friendly staff, delicious breakfast, and walking trails. We will continue to do our best to provide good service. We look forward to seeing you again. Thank you.
Anonymous User
Deluxe Double Room With Cliff View
Stayed in Sep 2024
Couples
6 review
4.0/5
Very Good
Posted on Nov 3, 2024
The room is clean and tidy, but it is too far from the city. It costs a lot of money to take a taxi every day. There are very few restaurants around. I have to spend a lot of money to go to the city.
Original TextTranslated by Google
Response from Property: 感謝您選擇我們酒店並留下真誠的反饋。我們總是努力保持房間乾淨,這是一個重要的方面。但是,我很遺憾聽到這個位置。我們將努力改進我們的缺點。希望您度過愉快的一天。謝謝
Chuxuezhinian
Deluxe Twin Room with Panoramic View
Stayed in Sep 2024
Family
10 review
4.7/5
Amazing
Posted on Oct 6, 2024
The location of the hotel is a bit strange. It is a bit far from the village and the shop. You need to walk to the main road for meals. There is also a daiso on the main road where you can go shopping. There is a small Italian restaurant next to it, which is very interesting. The environment is very good. It is built on the cliff. There is a walking path. I walked with my child for a while and didn’t continue until I reached the stream, but it was good. The swimming pool is OK, the children love it. There is a nightclub for young people at night, which is a bit noisy, just close it. There is a 711 on the second floor of the hotel, which is convenient. The service is OK. The front desk tried very hard to be professional. We couldn’t find the walking path and couldn’t speak English clearly. The supervisor asked the front desk lady to walk with us. We also used the front desk brother’s mobile phone to book a car at 9 o’clock in the evening. It was not enthusiastic but professional enough. The room and everything else are not bright, but acceptable.
Original TextTranslated by Google
Response from Property: Thank you for using our hotel. Thank you very much for your detailed description of our hotel's location and surroundings. Although it may be a shame that it's remote, it's nice to have a positive experience due to the beautiful landscape and walking trails. However, nightclubs may cause noise issues at night and we value our customers' opinions. Thank you for telling me about the service of the front desk staff. We are doing our best to make our customers' lives comfortable, but we regret that we cannot actively respond to requests for hiking route introductions. Although I am not satisfied with all parts, thank you for finding it acceptable and we will work hard to provide better service in the future. Looking forward to your chance to visit again and wish you a happy day. Thanks.
Guest User
Deluxe Double Room With Cliff View
Stayed in Aug 2024
Family
1 review
4.7/5
Amazing
Posted on Oct 3, 2024
The view and service are all good. But it's old, so I can't help but feel that way. I like the swimming pool because I can use it whenever I want. I don't know if I'll go back.
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you for staying with us and taking the time to leave us a review. We are glad that you are satisfied with the view and service. We appreciate your comment about the old facilities, and we will improve based on your feedback. We are glad that you enjoyed using the swimming pool. We hope to have the opportunity to visit you again and will strive to provide you with a better experience. Thank you.
Guest User
Deluxe Twin Room with Garden View
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 1, 2024
It's about a 10-20 minute walk from the restaurant. Others are good. It would be better if the hotel food was richer.
Original TextTranslated by Google
Response from Property: 感謝您使用我們的酒店並留下您的反饋。我們酒店位置便利,靠近便利設施和旅遊設施。我很高興您對此感到滿意。但我們會向相關部門傳達酒店餐食構成,努力為您提供更豐富的菜單。我希望你有愉快的一天。謝謝
쏭쥬만듀
Deluxe Double Room With Cliff View
Stayed in Jul 2024
Family
11 review
4.0/5
Very Good
Posted on Aug 24, 2024
The hotel is not bad, but the lobby didn't have air conditioning so it was too hot. And the breakfast was a bit disappointing. Except for this, it was better.
Original TextTranslated by Google
Response from Property: Hello, customer! Thank you for using our Hidden Cliff Hotel & Nature and taking the time to leave us a review. First of all, I apologize for the air conditioning problem in the lobby and the disappointment with the breakfast. We will discuss this with the relevant department and improve it. Nevertheless, thank you for telling us that the rest of the hotel was good. We will try to provide better service by reflecting your feedback. If you visit us again, we will provide you with a more satisfactory experience. Thank you.
Guest User
Deluxe Double Room with Garden View
Stayed in Jul 2024
Family
6 review
4.2/5
Very Good
Posted on Aug 15, 2024
The room was clean and the service was OK; the bed was very comfortable; the view from the room was great; the anti-theft lock was not working; after checking into a room, the air conditioner switch broke down in the middle of the night and suddenly stopped cooling; we changed rooms at 12 o'clock; the guy who helped with the luggage kept apologizing, but the hotel did not express any other apologies; the price of 1600-1700 per night without breakfast was really shameless; don't go to the nightclub by the swimming pool unless you are with a couple who likes the loud disco music at the nightclub swimming pool
Original TextTranslated by Google
Response from Property: Thank you for leaving your valuable review and feedback about our hotel. We are happy to hear your positive comments about the cleanliness of the room, service and view. However, we sincerely apologize for the inconvenience caused by the air conditioning issue and for our lack of apology. We are responsible for any inconvenience caused due to a faulty air conditioner and although we tried to change rooms immediately, unfortunately we were unable to provide adequate replacements in the process. We will strengthen inspection and management to prevent similar situations from happening again. Thank you again for your valuable feedback, we will do our best to provide you with a better experience in the future. We will provide you with more satisfactory service next time you visit. Thanks